Payments Merchant Services - Relationship Manager - Vice President
Company: JPMorgan Chase & Co.
Location: Jersey City
Posted on: April 1, 2026
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Job Description:
Description Join the Merchant Services team! As a key member of
the team, you will drive the end-to-end client experience. As a
Relationship Manager within Merchant Services, you will primarily
be responsible for a select portfolio of large retail clients. You
will partner closely with the firm-wide bank coverage team. As a
Relationship Manager, you will be accountable for maintaining
strong relationships with key decision-makers and stakeholders
within those assigned client relationships. You will meet JP Morgan
Merchant Services’ profitability goals through strategic client
management, re-contracting of existing business and identification,
pursuit and acquisition of incremental business within the
designated portfolio. Job responsibilities Achieve firm-wide
business objectives, including the annual revenue plan at target
margins; by maintaining and growing existing relationships,
identifying incremental business and maintaining high levels of
client satisfaction Execute sales/support strategies in conjunction
with other lines of business and cross functional partners Act as a
principal point of contact to internal partners, and as the primary
contact for the client relationship on behalf of Merchant Services
Establish and maintain strong internal partnerships with respective
firmwide coverage teams through on-going collaboration and
communication Implement and support ongoing client strategy and
coordinating cross-sell opportunities with other parts of JPMorgan
Payments Understand client needs by applying a strategic,
consultative selling approach to cultivate payments optimization
strategies and develop appropriate product solution recommendations
Prepare and deliver business reviews and analysis on strategic
client relationship, as well as provide compelling financial and
market analysis to support proposals to expand business Required
qualifications, capabilities, and skills 6 years of experience in
strategic relationship management and/or business development in
the Payments industry Contract negotiation experience Senior sales
and account executive experience Experience managing complex
clients Demonstrated ability to grow and expand relationships with
Fortune 500 caliber clients Experience and comfort level presenting
to executive level client contacts Demonstrated track record of
collaboration across multi-faceted financial institutions or
similar institutions Demonstrated ability to work across internal
teams and external clients Strong presentation skills Exceptional
verbal and written communication skills Travel Required up to 30%
nationally Preferred qualifications, capabilities, and skills
Technology related experience Expertise in specialized industries
such as retail, omnichannel payments including card present, in
app, and web purchases FEDERAL DEPOSIT INSURANCE ACT: This position
is subject to Section 19 of the Federal Deposit Insurance Act. As
such, an employment offer for this position is contingent on
JPMorganChase’s review of criminal conviction history, including
pretrial diversions or program entries.
Keywords: JPMorgan Chase & Co., New Haven , Payments Merchant Services - Relationship Manager - Vice President, Sales , Jersey City, Connecticut
