Front Desk Agent

Company: The Menhaden
Location: Greenport
Posted on: August 4, 2022

Job Description:

Our trendy North Fork 16-room boutique property is looking for professional, hospitality driven, fun and friendly guest service agents, just like you!

Located in the heart of Greenport Village, our employees provide high-end service while working with modern amenities, and are supported by a strong company culture.

We pride ourselves on being an up-scale, well appointed, environmentally sustainable, experience driven property. Our goal is to employee similar minded employees who want to excel in customer forward service.

Duties & Functions:

--- Ensure guest satisfaction by providing an exceptional service unparalleled to traditional hotel service

--- Learn technology driven software that allows guests to setup an itinerary that ensures all needs are meet before, during, and after they stay.

--- Be the spokesperson of Greenport, understanding the needs and wants of any time of guest.

--- Work close with teammates to determine and balance room inventory, outstanding requests, and pre-registration.

--- Post any premium upcharges along with deposits due prior to check in.

--- Responsible for clearing/settling daily departures and settling open folios

--- Working alongside housekeeping to meet both owner and guest needs.

--- Work with housekeeping and management to ensure rooms have the amenities as noted on guests' reservations

--- Identify repeat guests/VIPs, their preferences and reservation notes.

--- Attend and participate in daily stand-up meeting.

--- Must print and settle end of day paperwork and adhere to accounting procedures

--- Be prepared for all other duties assigned.

Keywords: The Menhaden, New Haven , Front Desk Agent, Sales , Greenport, Connecticut