Specialist Sales Front Desk - Child Care
Company: Hospitality Team Members
Location: Ridge
Posted on: June 23, 2022
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Job Description:
Come join our team! As part of Hyatt Vacation Ownership, Hyatt
Residence Club provides flexible access to global travel
experiences through a diverse portfolio of boutique
residential-style retreats. Set in unique destination from Maui,
Carmel and Aspen to Sedona, San Antonio and Key West, Hyatt
Residence Club resorts deliver genuine Hyatt - care. Take a few
minutes to review our open positions and apply today!POSITION
SUMMARYMeet and greet guests as they arrive for scheduled sales
presentations or stop by the sales gallery for general information.
Ensures that all guests are comfortable and offers refreshments to
guests as they wait for sales presentations. Assign guests to
proper Sales Executive and track and update reports regarding line
rotation. Award premiums (gifts) to guests upon completion of sales
presentation and track premium delivery in computer system. Ensure
that the common areas in the gallery are neat, clean and stocked
with various hospitality items. Report accidents, injuries, and
unsafe work conditions to manager. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and
professional; maintain confidentiality of proprietary information;
protect company assets. Welcome and acknowledge all guests
according to company standards; anticipate and address guests'
service needs; thank guests with genuine appreciation. Speak with
others using clear and professional language; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships with others; listen and respond appropriately to the
concerns of other employees. Comply with quality assurance
expectations and standards. Read and visually verify information in
a variety of formats; move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance; stand, sit, or walk for an extended period of time.
Perform other reasonable job duties as requested. CRITICAL
TASKSMarketing and Sales: Enter and update data regarding sales
presentations, site packages, and self-generated leads into
computer software system. Research, compile, retain, and/or
communicate pertinent sales information/history to Sales Executives
and/or Managers on a daily/weekly basis. Review the details and
scheduling of sales presentations or preview package to guests who
do not have a sales presentation scheduled. Promote awareness of
brand image internally and externally. Create, log and expedite
premiums (gifts) for site marketing programs. Child Care Facilities
Safety:Follows company policy and procedure for working with
children (e.g., use of waiver forms). Observes activity in the
child-care facility and responds appropriately in accordance with
local operating procedure in the event of an emergency. Aware of
situations where children are not able to safely participate in an
activity and inform supervisor/manager. Provides assistance to
injured child until the arrival of emergency medical services.
Promotes the rules and regulations of the child-care facility
intended for the safety and welfare of children. Completes any
certifications/training required by law. Child Care Equipment and
Supplies: Cleans and maintains equipment and supplies. Guest
Relations: Address guests' service needs in a professional,
positive, and timely manner. Thank guests with genuine appreciation
and provide a fond farewell. Anticipate guests' service needs,
including asking questions of guests to better understand their
needs and watching/listening to guest preferences and acting on
them whenever possible. Actively listen and respond positively to
guest questions, concerns, and requests using brand or property
specific process to resolve issues, delight, and build trust.
Welcome and acknowledge each and every guest with a smile, eye
contact, and a friendly verbal greeting, using the guest's name
when possible. Answer guest questions about property
facilities/services (e.g., hours of operation, entertainment,
restaurants, special events). Gallery Operations: Set up, replenish
and break down all hospitality items throughout the sales gallery
in all locations. Ensure that the kitchen preparation room is in
order. Ensure all common areas are neat and in order. Oversee and
ensure the safety of any children accompanying sales presentation
guests in accordance with corporate guidelines. Work in conjunction
with the Sales and Marketing Management and Associates to ensure an
efficient tour wave flow throughout the day. Communicate to all
marketing department associates tour wave availability. Update tour
manifest throughout the day. Complete all Daily Checklists and
report and turn into management at the end of shift. Communication:
Speak to guests and co-workers using clear, appropriate and
professional language. Answer telephones using appropriate
etiquette including answering the phone within 3 rings, answering
with a smile in one's voice, using the callers' name, transferring
calls to appropriate person/department, requesting permission
before placing the caller on hold, taking and relaying messages,
and allowing the caller to end the call. Rewards and Gifts:
Document the distribution of premiums (gifts) in computer software
systems. Distribute gifts to guests upon completion of sales
presentation. Maintain, update and balance premium gifting banks on
a regular basis. Maintain and update Preferred Merchant List.
Computer Skills: Use computer systems and software packages to
input, access, modify, store, or output information. Enter and
retrieve data from computer systems using a keyboard, mouse or
trackball. Working with Others: Support all co-workers and treat
them with dignity and respect. Handle sensitive issues with
employees and/or guests with tact, respect, diplomacy, and
confidentiality. Develop and maintain positive and productive
working relationships with other employees and departments.
Physical Tasks: Enter and locate work-related information using
computers and/or point of sale systems. Move, lift, carry, push,
pull, and place objects weighing less than or equal to 10 pounds
without assistance. Policies and Procedures: Maintain
confidentiality of proprietary materials and information. Follow
company and department policies and procedures. Protect the privacy
and security of guests and coworkers. Attend meetings as required
by Supervisors. Perform other reasonable job duties as requested.
Education: High school diploma/G.E.D. equivalent. Related Work
Experience: Six months of related work experience. Supervisory
Experience: No supervisory experience is required. We celebrate the
diversity of people, ideas and cultures. We believe our differences
are what make us better - a better place to work, a better place to
grow, enabling a better way to see the world. We are fully
committed to providing equal employment opportunities in all
employment practices, without regard to race, color, religion, sex,
national origin, citizenship status, marital status, age, veteran's
status, disability, sexual orientation, gender identity, or gender
expression. The Company complies with the law regarding reasonable
accommodation for disabled employees and applicants.
Keywords: Hospitality Team Members, New Haven , Specialist Sales Front Desk - Child Care, Sales , Ridge, Connecticut
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