Front Desk Agent
Company: The Menhaden
Posted on: June 21, 2022
Our trendy North Fork 16-room boutique property is looking for
professional, hospitality driven, fun and friendly guest service
agents, just like you!
Located in the heart of Greenport Village, our employees provide
high-end service while working with modern amenities, and are
supported by a strong company culture.
We pride ourselves on being an up-scale, well appointed,
environmentally sustainable, experience driven property. Our goal
is to employee similar minded employees who want to excel in
customer forward service.
Duties & Functions:
--- Ensure guest satisfaction by providing an exceptional service
unparalleled to traditional hotel service
--- Learn technology driven software that allows guests to setup an
itinerary that ensures all needs are meet before, during, and after
--- Be the spokesperson of Greenport, understanding the needs and
wants of any time of guest.
--- Work close with teammates to determine and balance room
inventory, outstanding requests, and pre-registration.
--- Post any premium upcharges along with deposits due prior to
--- Responsible for clearing/settling daily departures and settling
--- Working alongside housekeeping to meet both owner and guest
--- Work with housekeeping and management to ensure rooms have the
amenities as noted on guests' reservations
--- Identify repeat guests/VIPs, their preferences and reservation
--- Attend and participate in daily stand-up meeting.
--- Must print and settle end of day paperwork and adhere to
--- Be prepared for all other duties assigned.
Keywords: The Menhaden, New Haven , Front Desk Agent, Sales , Greenport, Connecticut
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