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Technical Service Representative

Company: Vereco
Location: New Haven
Posted on: May 16, 2022

Job Description:

Job DescriptionVereco is looking for a highly skilled Technical Service Representative where the employee is capable of multitasking and managing a full workload. The individual is responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.If you're looking for:

  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
  • Ability to troubleshoot and think independently
  • Mechanical and electrical aptitude and demonstrated skills
  • Knowledge of basic networking
  • Computer and analytical skills
  • Prior experience in maintaining and repair of office equipment preferred (Canon, HP, Lexmark, Okidata, Ricoh, Sharp, and Xerox experience is a plus)What we're looking for:
    • Possess excellent customer service and communication skills
    • Complete all administrative aspects of the job on time and error free
    • Provide accurate feedback with call close information, part usage reporting, and customer meter readings
    • Analyze customer needs, recognize business opportunities, and influence sales volume growth
    • Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
    • Must be able to problem solve, conduct written and verbal communications, read and comprehend technical information
    • High School Diploma required Electronics or Computer Associates Degree preferred
    • Ability to lift and carry 50 pounds. Pull, lift, reach and transport equipment parts and boxes
    • Must have a personal vehicle, valid driver's license and a clean driving recordVarious immunizations and/or medical testing may be required as a condition of employment for any positions that work on-site regularly in a hospital or medical setting

Keywords: Vereco, New Haven , Technical Service Representative, Sales , New Haven, Connecticut

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