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Customer Service Representative

Company: Careerbuilder-US
Location: Melville
Posted on: November 22, 2021

Job Description:

Customer Service Representative- Melville, NY Full Time/ Day shift, Monday- Friday + Benefits! Manufacturing company who is looking for a professional Customer Service Representative to build a positive and trusting relationship between customers, broker and sales representatives. Requirements:

  • Bachelor's Degree preferred
  • 3+ years of Customer Service experience
  • Experience working in the food industry is a plus
  • Proficient in Microsoft Office (Excel, Word, Outlook) skills
  • Excellent communication skills
  • Ability to work under pressure to meet tight deadlines Job Requirements:What you will do:
    • Manage customer service e-mails to process high volume of orders
    • Check order for accuracy (inventory, weights, even layers/pallets, and request revisions when necessary).
    • Gather inventory information from production to alert customers of any shorts or inventory issues.
    • Assist customer in shipping options on these orders.
    • Completing RFQs
    • Data entry
    • Assist in escalated issues being dealt with by managers and logistics.
    • Set up and maintain customer accounts.
    • Constant multi-tasking and ensuring accuracy when inputting data in Excel.
    • Monthly reporting.

Keywords: Careerbuilder-US, New Haven , Customer Service Representative, Sales , Melville, Connecticut

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