Desktop Support Technician II Rutland VT USA 05759

Company: Strategic Systems
Location: North Clarendon
Posted on: May 21, 2025

Job Description:

CMPCJP00060410

If the following job requirements and experience match your skills, please ensure you apply promptly.

Client: COMPUCOM/ GE AEROSPACE

Job Title: Desktop Support Technician II

Location: 270 Windcrest Road Rutland VT USA 05759
Duration: 3-Months Contract to hire

Max Pay rate: $23.00/hr



PC/laptop Deskside - Break/Fix Support - PC Refresh - Smart Hands - non-standard image

Background, Drug, and Citizenship screening requirements



Per Federal Law, Marijuana is part of the drug screening process and not permitted even if authorized locally.



US Citizenship required for GE Aerospace due to Export Control Government regulations.



GE Aerospace requires First Advantage background check be run on the Enterprise Advantage platform under account number 836245.



Confirmation of background check will be required on the form of confirmation number ending in "A" listed in the FADV summary pdf once all the checks have all been completed. Finally, the GE Security form will need to be provided confirming appropriate checks have been ran (attached to WO).



If you are not set up with an enterprise account, then DO NOT submit to this req. Contact the CCCWF for additional details.

Call (800) 483-9929, or email First Advantage.
Identify yourself as a GE Aerospace vendor who needs to establish a new account on the Enterprise Advantage platform under account series 836245.
You will need to provide your contact's name, phone number and email address to the First Advantage rep.








What will the primary day-to-day responsibilities entail for this person?

Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.

Repair, test, image and clean PC's, laptop, monitors, printers, and other related hardware.

Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.

Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.

Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.

Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.

Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.

Back up and burn end user data.

Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users' technical issues across the program.

Assist Site Leader in the execution of established processes and escalations.

Ability to handle multiple projects.

Experience working in enterprise environment.



How many overall years of experience should this person have, and do they need any specific certifications?



Candidates should have 3 - 5 years' experience supporting PC Hardware and software. Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Ideally, they would have experience support an engineering and/or manufacturing enterprise environment.



Please list your TOP 6 required skills that candidates must have

1.) Uses a Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fast-paced environment.



2.) Candidate must have a deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.



3.) Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus



4.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.



5.) Candidate must have an understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.



6.) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.

Tell us about the type of personality which performs best in your team, given the overall environment, and workplace dynamics

Energetic, Professional, heads-down, social, and process driven.

What will the work schedule be for this position? (M-F? 8-5? Overtime)

M-F, 8am-4:30 pm. Occasional on-call to cover for vacations and late hour / weekend support

What should the candidates expect during your Interview process? (Phone screen? In-person? Both?)

Interview Process:
1) Phone screening
2) Customer meet on site or Microsoft Teams Video call



Is this position remote or in person? In-Person

What will the primary day-to-day responsibilities entail for this person? Deskside support, IMAC, and imaging

What are the TOP 2 required skills that candidates must have? 1) Dependability: both to get work done independently, and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership. 2) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership. What will the work schedule be for this position? (M-F? 8-5? Overtime? Afterhours?) M-F 9-6 (can be flexible as early as 7-4) / No OT unless approved by the customer / No afterhours Will there be OC (on call) or differentials? No How many overall years of experience should this person have? 2 preferred but may have less with IT school background. Do they need any specific certifications or education? No special certs / HD diploma or equivalent. If contract to hire what is the conversion rate? 23.00 p/hr How many miles per day will the contractor be driving? Only driving will be to the site.

What radius range should candidates be located from the job location? we would like someone within 30 min if possible. We may be able to go up to 45. What is the exact work location or city, state, or zip? Rutland, VT 05759 How soon will the candidate review and interviews start? Immediately What issues have you had with this req in the past? Lack of availability of good candidates. Too many have applied well outside of the driving radius. Will you utilize clearvision for this role? No

Keywords: Strategic Systems, New Haven , Desktop Support Technician II Rutland VT USA 05759, Professions , North Clarendon, Connecticut