Help Desk Analyst II

Company: Visium Resources
Location: Melville
Posted on: March 18, 2023

Job Description:

Introduction Visium Resources has been asked to identify qualified candidates for this Help Desk II position in Davidson, NC. This position is a contract to hire opportunity which is expected to be on-site. This position provides operational support for all Desktop/Laptop and all End-User devices, including PC/Mobility/End-Use devices. Job Description:

• Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company.
• Participates in rotation schedule with team to provide on call support after normal business hours for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.
• Ensures internal and external customer satisfaction at all times.
• Identifies and implements improvements to enhance customer satisfaction on a continual basis.
• Develops and performs hands-on advanced (2 nd and 3 rd level) troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.
• Performs software installations on all desktops/laptops, and End-User devices.
• Performs software distribution and patch management/distribution tasks as required.
• Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.
• Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the client Network.
• Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.
• Works closely with the Distributed Computing Systems Team to support all Citrix Clients and Servers.
• Creates PC Support related documentation as required.
• Performs appropriate change control procedures with regards to all PC Support systems.
• Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.

Keywords: Visium Resources, New Haven , Help Desk Analyst II, Professions , Melville, Connecticut