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Help Desk Analyst II

Company: Visium Resources
Location: Melville
Posted on: March 18, 2023

Job Description:

Introduction Visium Resources has been asked to identify qualified candidates for this Help Desk II position in Davidson, NC. This position is a contract to hire opportunity which is expected to be on-site. This position provides operational support for all Desktop/Laptop and all End-User devices, including PC/Mobility/End-Use devices. Job Description:

  • Provides efficient day-to-day operational support for all Desktop/Laptop and all End-User Devices throughout the company.
  • Participates in rotation schedule with team to provide on call support after normal business hours for all PC/Mobility/End-Use Devices, including off-hours support for critical issues.
  • Ensures internal and external customer satisfaction at all times.
  • Identifies and implements improvements to enhance customer satisfaction on a continual basis.
  • Develops and performs hands-on advanced (2 nd and 3 rd level) troubleshooting and repair procedures for hardware, software, and related End-User devices and peripherals as needed.
  • Performs software installations on all desktops/laptops, and End-User devices.
  • Performs software distribution and patch management/distribution tasks as required.
  • Documents all support work on a timely basis, within the guidelines of the PC Support Team and the Service Desk System processes.
  • Adheres to all standards for desktop\laptop and end-user devices and software platforms utilized on the client Network.
  • Adheres to all defined standards for naming, documentation, and security with regards to our distributed systems, network, and other related systems.
  • Works closely with the Distributed Computing Systems Team to support all Citrix Clients and Servers.
  • Creates PC Support related documentation as required.
  • Performs appropriate change control procedures with regards to all PC Support systems.
  • Participates in the process for purchasing, evaluating, and tracking of PC hardware, software, and other End-User Devices and peripherals.

Keywords: Visium Resources, New Haven , Help Desk Analyst II, Professions , Melville, Connecticut

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