Field Service IT and Printer Technician

Company: Vodastra
Location: New Haven
Posted on: January 19, 2023

Job Description:

Vodastra Technologies is seeking a Field Service IT Technician to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions
  Qualifications:
  
  • Previous experience in IT, customer service, or other related fields.
  • Strong troubleshooting and critical thinking skills.
  • Printer/copier and laptop/desktop experience, technical training, or equivalent combination of education and technical experience.
  • Computer skills including Microsoft Office Products, networking, and internet browsers.
  • Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures
  • Ability to maintain and complete accurate record keeping and processing of paperwork.
  • Must work well independently, as well as follow directions.
  • Able to handle more than one responsibility at a time.
  • Able to work under deadline pressures.
  • Strong communication skills, organizational skills, and time Management.
  • Ability to build rapport with clients.
  • Positive and professional demeanor

Keywords: Vodastra, New Haven , Field Service IT and Printer Technician, Professions , New Haven, Connecticut