Dietetic Technician

Company: Yale New Haven Health System
Location: New Haven
Posted on: August 6, 2022

Job Description:

Requisition ID: 40597Location: New Haven, ConnecticutCategory: SERVICE & TRADES - FOOD & NUTRITIONPosition Type: Part Time Benefits EligibleDepartment: Food Nutritional Svc Diet TechScheduled Hours: 24OverviewTo be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.The lead dietetic technician assists the dietitian in the nutritional management and care of patients throughout the life cycle with additional responsibility of troubleshooting Call Center and menu system technical difficulties. The lead dietetic technician's focus is to continue to assure optimal nourishment based on medical and age specific needs, and patient's personal preferences through the translation of the science of nutrition and the study of food into clinical applications.EEO/AA/Disability/Veteran Responsibilities 1. Demonstrates effective organizational skills to ensure the smooth functioning of dietary service by adhering to established standards of obtaining patient selections and following script.1.1 Follows script and demonstrates appropriate customer service skills as evidenced by phone script audits with > 90% accuracy2. Demonstrates effective organizational skills to ensure the smooth functioning of dietary service by adhering to established standards of processing patient selections efficiently.2.1 Processes meal selections in an efficient and accurate manner, achieving standard for average patient selection call length per meal period, demonstrating ability to prioritize patient demands, and excellent customer service skills.3. Demonstrates effective organizational and communication skills in properly adhering to time constraints with phone use, and minimizing time spent in not ready mode.3.1 Properly adheres to time constraints with phone use and achieves standards in regards to time spent in not ready mode4. Demonstrates effective technical skills to ensure that patients receive meals which incorporate personal preferences, dietary restrictions and tray space guidelines. Provides patients with basic information on therapeutic diet restrictions when takes meal selections.4.1 Accurately corrects patient menu selections via computerized diet system, taking into account therapeutic restrictions, space limitations, menu glossary guidelines, age-specific needs, and patient preferences with > 90% accuracy.5. Participates in all inservice training programs to remain current in professional knowledge and clinical skills. Assists in establishing, communicating, and implementing policies and procedures. Maintains registration as applicable through the Commission on Dietetic Registration. Files and updates professional portfolio to maintain registration if applicable.5.1 Completes all scheduled inservices obtaining > 90% on evaluations6. Supports management with problem solving of call center issues including those involving menu systems, computer and phone function, and general office concerns.6.1 Troubleshoots menu systems, will act as team lead (calling vendor) for nutrition software issues that requires vendor maintenance. QualificationsEDUCATIONAS degree from an accredited dietetic technician program or BS in food and nutrition (may be in process), or equivalent combination of education and experience.EXPERIENCEA minimum of four (4) years experience as a dietetic technician required. Experience in an acute care facility preferred.SPECIAL SKILLSExcellent interpersonal (both oral and written) communication skills required. Excellent customer service skills and telephone manner required. Must be able to interact well with all members of the health care team. Must possess a working knowledge of medical nutrition therapy and food service operations to ensure patients receive safe and appropriate food and nutrition services. Ability to perform basic menu system edits and ability to use computers for computerized diet order entry. Must be able to use common computer software systems such as word processing, spreadsheets, order-entry programs and electronic medical records. Experience with nutrient analysis programs and the internet preferred. Additional Information PM22 YNHHS Requisition ID40597PI184928107

Keywords: Yale New Haven Health System, New Haven , Dietetic Technician, Professions , New Haven, Connecticut