Chargebacks Processing Operation Analyst

Company: EVO Payments, Inc.
Location: Melville
Posted on: August 2, 2022

Job Description:

Job Description Under minimal supervision, this position is primarily responsible for supporting the Chargeback operations and application. Including the day-to-day chargeback processing and chargeback support teams. Must include next level inquiries, projects and enhancements - business requirements creation and writing, UAT testing, daily operations and general chargeback processing resolution. Maintain a professional working relationship with internal and external customers. What You'll Do: Reference the E360 system in order to support the business (i.e. documentation / escalations / testing). Ability to understand daily Chargeback Operational Tasks as defined. Ability to interact with other departments, clients and external vendors deliver solutions, requirements and deliver business solutions. Act as interface between business units, technology teams and support teams. Understand / create business and technical requirements as defined by business / industry / security etc.) Ability to respond to Chargebacks, Retrievals and Exception cases utilizing MasterCom , VROL, Discover portal and E360 for American Express. Train new employees and/or existing employees on support functions. Understand and manage the 1st chargebacks, reversals and Pre Arbitration cases for Visa, MasterCard. Discover and American Express. Escalation as needed in support for research, pull applicable documentation, and properly index all cases identified on daily Truncated Draft Report. Reference E360 system to pull authorization logs to complete truncation reports (last 4 digits of account number). Utilize Outlook and in-house voicemail system in order to communicate effectively with incoming emails and voicemails and to review incoming Chargeback Reports as needed. Lead (subject matter expert) in any/all training and educational activities. Check card scheme API call failure reports daily. Support as needed from business the work unmatched transaction cases by researching transaction data elements and include to properly register cases. Resolve issues with schemes systems and interfaces timely. Review all Scheme updates and draft business requirements. Interface directly with chargeback system development team, including ad-hoc issue resolution Work with Chargebacks business teams to assist with processing cases through the chargebacks system Practice and comply with all regulations promoting a safe and healthy work environment (i.e. OSHA). Adhere to privacy; confidential, proprietary company policies and procedures (i.e. HIPAA) About You: High School or equivalent experience and a minimum of 3 years of business experience, preferably in the credit card Industry or other service related industry. Associates degree a plus. Knowledge of MasterCard, Visa, Discover and American Express, PIN Debit, Petroleum, (aka Schemes) regulations. Knowledge of Schemes chargeback rules and process Experience handling dispute or billing inquiries. Attention to accuracy and detail in processing information. Strong data entry skills and ability to navigate among multiple systems. Excellent oral and written communication and reasoning skills. Ability to maintain confidentiality. Strong follow-through skills and ability to resolve issues in a timely manner. Ability to work independently as well as in a team. Demonstrate a polished, professional manner on the telephone and in emails. Competent in Windows based computer applications (Microsoft Office). Ability to learn and navigate amongst multiple systems that are not Microsoft Office based. Possess proficient oral and written communication skills. Good problem solving skills and ability to research and resolve issues in a timely manner. Ability to manage multiple tasks and complete tasks assigned in a timely and accurate manner. Self-motivated, proactive, with excellent organization and follow up skills. Why work at EVO? Learn from and grow with a worldwide payments industry leader Enjoy a competitive salary and a comprehensive benefits package: 401k with match, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more Thrive in a collaborative culture that supports innovation Take advantage of a supportive work-life balance Benefit from global career opportunities and advancement EVO Payments, Inc. is a leading payment technology and services provider. EVO offers an array of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across North America and Europe. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves. Company Description EVO Payments, Inc. is a global payments service provider and merchant acquirer headquartered in Atlanta, Ga., with 20 offices strategically located in 11 countries in North America and Europe. EVO is scaling new heights in integrated technology innovation and supportive merchant services. We---re an industry trailblazer, leading the ongoing transformation in payments with EMV, mobile wallets, NFC, and secure payment solutions for businesses of all types and sizes. Our strategic industry partnerships, global processing solutions, and exceptional employee know-how are founded on nearly 30 years of payments expertise. Established in 1989, EVO has grown into a global industry leader with innovative hardware and powerful software products that power secure in-store, eCommerce, and mobile credit/debit card transactions anywhere on any device. EVO Worldwide Snapshot --- 2,500 employees --- 550,000 merchant customers --- $100 billion annual processing volume --- 50 global markets served in more than 130 currencies --- 20 offices in 11 countries in North America and Europe --- Principal Member of Visa, MasterCard, American Express, Discover, and Union Pay Why Work at EVO Make your mark in the world of payments at EVO. We---re looking for the best and brightest to join us as we continue to shape the future of electronic payments and create the products and technology to support it. Build a successful career in a collaborative environment that motivates you, maximizes your potential, and rewards you in a performance-oriented culture: --- Learn from and grow with a worldwide payments industry leader --- Benefit from global career opportunities and advancement --- Thrive in a collaborative culture that supports innovation --- Take advantage of a supportive work-life balance --- Enjoy a competitive salary and a comprehensive benefits package: 401k vesting, generous paid time off, medical, dental, vision coverage plus health savings accounts and much more Apply now to start your EVOlution

Keywords: EVO Payments, Inc., New Haven , Chargebacks Processing Operation Analyst, Professions , Melville, Connecticut