Senior IT Business Analyst

Company: Canon U.S.A., Inc.
Location: Melville
Posted on: June 22, 2022

Job Description:

US-NY-Melville Canon U.S.A., Inc.Requisition ID: 26897Category: Information TechnologyPosition Type: Full-TimeOverviewCanon U.S.A., Inc. in Melville, NY is seeking a passionate Senior IT Business Analyst (Architect, App Ops Deployment) to lead us in building, managing and championing the next generation Website and Content Management Systems within Canon. You'll be taking on a high visibility role, working cross-functionally with multiple Marketing and Support Teams across the organization, to ensure all Canon Product, Services and Support Options are easily and accurately consumable by Customers. Never satisfied - you are constantly looking to improve both yourself and the business by experimenting and trying new approaches and tools, embracing a dynamic work environment and industry, where change is the only constant. Being highly motivated, entrepreneurial, energetic, and able to thrive in a high-performing organization - you're excited by the idea of guiding people to execute their ideas using AEM and seeing the massive impact your guidance can have for our customers. Although technically minded, you enjoy troubleshooting problems and overcoming both technical and non-technical challenges. You're curious about people and problems and are a good listener who's naturally interested to dig in, ideate, and find solutions. Self-motivated, with excellent verbal and written communication skills, you understand how software is built and are able to communicate it to all levels of the organization.This position is full time and offers a hybrid work schedule requiring you to be in the office Monday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Responsibilities- Responsible for innovation and end-to-end launch of system improvements- Collaborates with Business Units and Managed Service Partners to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment- Works with cross-functional teams and various stakeholders, including analytics, design/user experience, engineering, and user enablement- Turns data insights into system improvements with actionable outcomes to the ultimate customer- Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks- Partners with stakeholders and customers across the organization to inform the product vision, strategy, features, and prioritization- Develops, owns, and executes product roadmap, collaborating with development leads and architects- Acts as expert resource and scope/requirements lead to development teams in all phases of the development and implementation process- Works with user-focused departments to define the self-service user experience, support, and monitoring for customers- Translates system improvement roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria- Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders- Leads the product functional design process based on an intimate knowledge of the users and technology- Defines and executes go-to-market plan, working to ensure that marketing, product management, and customer support have what they need to be successful- Has full technical knowledge of all phases of application/system scope definition and requirement analysis- Develops and maintains appropriate tracking and reporting of performance post-launch to evaluate future investment- Owns production support issues including research to eliminate bugs. Prioritizes bugs within the backlog and crushes high priority bugs within service level agreement timelines QualificationsPlease note: We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience- Experience and/or background in filling the role of a Business Analyst or Product Owner in both Scrum and waterfall methodologies preferred- Strong problem-solving, influencing and critical-thinking skills with the ability to execute with limited information and ambiguity- Strong requirements elicitation, gathering, and documentation skills, at business, functional, and technical levels- Technical acumen with the ability to translate business needs into technical language and vice versa- Ability to manage customer requirements and scope discussions; as well as ability to facilitate large groups (in person or over the phone)- Ability to collect and understand application solutions from the team and present as options for business challenges- Ability to speak and communicate with the technical team and the business team in their own vernacular and translate concepts between both teams- Strong communicator (ability to communicate at all levels), skilled at stakeholder management (setting and managing expectations) and ability to communicate with all levels of the organization- Adept at negotiating; able to resolve conflict and adapt to different approaches using a variety of tactics- Must have ability to exercise independent judgment in planning, organizing, and performing analysis tasks. Some independent judgment required in setting priorities of tasks among multiple assigned projects- Working knowledge of JIRA and Confluence preferred- Knowledge of Content Management Tools and B2C Websites desired (AEM preferred)- Minimum of 10 years' experience in Marketing/Customer Support technology, preferably with experience in front-to-middle office systems- Minimum 5 years of experience in product design / business analysis / product managementThe company will not pursue or support visa sponsorship for this position. Company OverviewAbout our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.4 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2020--- and is one of Fortune Magazine's World's Most Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. ---Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.If you are not reviewing this job posting on our Careers' site , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at .#CUSA Workstyle DescriptionHybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags#PM19 #LI-AV1 #CUSA #LI-HYBRIDPI181098020

Keywords: Canon U.S.A., Inc., New Haven , Senior IT Business Analyst, Professions , Melville, Connecticut