Senior IT Business Analyst
Company: Canon U.S.A., Inc.
Location: Melville
Posted on: June 22, 2022
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Job Description:
US-NY-Melville Canon U.S.A., Inc.Requisition ID: 26897Category:
Information TechnologyPosition Type: Full-TimeOverviewCanon U.S.A.,
Inc. in Melville, NY is seeking a passionate Senior IT Business
Analyst (Architect, App Ops Deployment) to lead us in building,
managing and championing the next generation Website and Content
Management Systems within Canon. You'll be taking on a high
visibility role, working cross-functionally with multiple Marketing
and Support Teams across the organization, to ensure all Canon
Product, Services and Support Options are easily and accurately
consumable by Customers. Never satisfied - you are constantly
looking to improve both yourself and the business by experimenting
and trying new approaches and tools, embracing a dynamic work
environment and industry, where change is the only constant. Being
highly motivated, entrepreneurial, energetic, and able to thrive in
a high-performing organization - you're excited by the idea of
guiding people to execute their ideas using AEM and seeing the
massive impact your guidance can have for our customers. Although
technically minded, you enjoy troubleshooting problems and
overcoming both technical and non-technical challenges. You're
curious about people and problems and are a good listener who's
naturally interested to dig in, ideate, and find solutions.
Self-motivated, with excellent verbal and written communication
skills, you understand how software is built and are able to
communicate it to all levels of the organization.This position is
full time and offers a hybrid work schedule requiring you to be in
the office Monday and Wednesday and an option to work from home the
remainder of the week (unless a specific business need arises
requiring in office attendance on other days). Note that work
schedules and office reporting requirements may change from time to
time based on business needs. Responsibilities- Responsible for
innovation and end-to-end launch of system improvements-
Collaborates with Business Units and Managed Service Partners to
co-develop a roadmap and drive products and features from concept
to launch in a fast-paced environment- Works with cross-functional
teams and various stakeholders, including analytics, design/user
experience, engineering, and user enablement- Turns data insights
into system improvements with actionable outcomes to the ultimate
customer- Works in an Agile environment and continuously reviews
the business needs, refines priorities, outlines milestones and
deliverables, and identifies opportunities and risks- Partners with
stakeholders and customers across the organization to inform the
product vision, strategy, features, and prioritization- Develops,
owns, and executes product roadmap, collaborating with development
leads and architects- Acts as expert resource and
scope/requirements lead to development teams in all phases of the
development and implementation process- Works with user-focused
departments to define the self-service user experience, support,
and monitoring for customers- Translates system improvement roadmap
features into well-defined product requirements including features,
user stories, and acceptance test criteria- Prioritizes and
maintains the sprint backlog for assigned products, balancing the
requirements of stakeholders- Leads the product functional design
process based on an intimate knowledge of the users and technology-
Defines and executes go-to-market plan, working to ensure that
marketing, product management, and customer support have what they
need to be successful- Has full technical knowledge of all phases
of application/system scope definition and requirement analysis-
Develops and maintains appropriate tracking and reporting of
performance post-launch to evaluate future investment- Owns
production support issues including research to eliminate bugs.
Prioritizes bugs within the backlog and crushes high priority bugs
within service level agreement timelines QualificationsPlease note:
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor.- Bachelor's degree in a relevant field or
equivalent experience required, plus 7 years of related experience-
Experience and/or background in filling the role of a Business
Analyst or Product Owner in both Scrum and waterfall methodologies
preferred- Strong problem-solving, influencing and
critical-thinking skills with the ability to execute with limited
information and ambiguity- Strong requirements elicitation,
gathering, and documentation skills, at business, functional, and
technical levels- Technical acumen with the ability to translate
business needs into technical language and vice versa- Ability to
manage customer requirements and scope discussions; as well as
ability to facilitate large groups (in person or over the phone)-
Ability to collect and understand application solutions from the
team and present as options for business challenges- Ability to
speak and communicate with the technical team and the business team
in their own vernacular and translate concepts between both teams-
Strong communicator (ability to communicate at all levels), skilled
at stakeholder management (setting and managing expectations) and
ability to communicate with all levels of the organization- Adept
at negotiating; able to resolve conflict and adapt to different
approaches using a variety of tactics- Must have ability to
exercise independent judgment in planning, organizing, and
performing analysis tasks. Some independent judgment required in
setting priorities of tasks among multiple assigned projects-
Working knowledge of JIRA and Confluence preferred- Knowledge of
Content Management Tools and B2C Websites desired (AEM preferred)-
Minimum of 10 years' experience in Marketing/Customer Support
technology, preferably with experience in front-to-middle office
systems- Minimum 5 years of experience in product design / business
analysis / product managementThe company will not pursue or support
visa sponsorship for this position. Company OverviewAbout our
Company - Canon U.S.A., Inc., is a leading provider of consumer,
business-to-business, and industrial digital imaging solutions to
the United States and to Latin America and the Caribbean markets.
With approximately $30.4 billion in global revenue, its parent
company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents
granted in 2020--- and is one of Fortune Magazine's World's Most
Admired Companies in 2020. Canon U.S.A. is dedicated to its Kyosei
philosophy of social and environmental responsibility. To keep
apprised of the latest news from Canon U.S.A., sign up for the
Company's RSS news feed by visiting www.usa.canon.com/rss and
follow us on Twitter @CanonUSA. ---Based on weekly patent counts
issued by United States Patent and Trademark Office. All referenced
product names, and other marks, are trademarks of their respective
owners. Canon U.S.A., Inc. offers a competitive compensation
package including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at We comply with all applicable federal, state and local
laws, regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. We are an EEO/AA employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.If
you are not reviewing this job posting on our Careers' site , we
cannot guarantee the validity of this posting. For a list of our
current postings, please visit us at .#CUSA Workstyle
DescriptionHybrid - This position is full time and offers a hybrid
work schedule requiring you to be in the office two company
designated days a week and an option to work from home the
remainder of the week (unless a specific business need arises
requiring in office attendance on other days). Note that work
schedules and office reporting requirements may change from time to
time based on business needs. Posting Tags#PM19 #LI-AV1 #CUSA
#LI-HYBRIDPI181098020
Keywords: Canon U.S.A., Inc., New Haven , Senior IT Business Analyst, Professions , Melville, Connecticut
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