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Consultant-Workflow Implementation

Company: Wolters Kluwer United States, Inc
Location: New Haven
Posted on: November 19, 2021

Job Description:

Works as a consulting team member or an individual technical/business-solutions consultant. Consulting work may include technical consulting including product implementation, integration or audit projects and/or may include business-solutions consulting including the analysis of client's current business objectives and business processes and designing and implementing solutions to meet client's needs.**This position can be based Remote anywhere in the US**Essential Duties & Responsibilities

  • Train new users and existing clients on functionality
  • Provide virtual and on-site consulting services for clients regarding business processes
  • Responsible for phone support, problem tracking, diagnosis, replicating application issues, troubleshooting, and resolution of client problems
  • Travel will be required up to 25%
  • Additional duties may be required during peak busy season
  • Any other training or client service duties as assignedQualifications
    • Bachelor's degree in relevant field, Accounting preferred or equivalent work experience
    • 3+ years of public accounting experience in a professional role, preferred
    • Strong presentation skills and ability to effectively communicate a variety of topics to a diverse audience
    • Excellent oral and written communication skills
    • Strong organizational skills and attention to detail
    • Excellent computer skills including Microsoft Word, Excel, PowerPoint and Outlook
    • Prior customer service experience in software and/or financial services industry a plusCategoryManagement AnalystsEducationBachelor's DegreeExperience3 to 20+ yearsJob typeFull time

Keywords: Wolters Kluwer United States, Inc, New Haven , Consultant-Workflow Implementation, Professions , New Haven, Connecticut

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