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Field Service Representative

Company: Kitchen Magic
Location: New Haven
Posted on: August 3, 2020

Job Description:

New Haven, Connecticut, United States - WHO ARE WE? As the #1 Kitchen Remodeling Company Nationwide and the largest in the Northeast, Kitchen Magic is committed to our close-knit culture of employees. That''s because we''ve been a family-owned-and-operated company since our start in 1979, and know that if our employees are happy, our customers will be happy too. We''re not just tooting our own horns. We''ve received the Top Workplaces award for the past 7 years in a row! ARE YOU GNOME MATERIAL? Gnomes aren''t just our company mascot; they represent the core of who we areartisansmasters of our craft in every aspect of what we do. Kitchen Magic is a company that embraces creativity, thrives on new ideas and is always looking to push the limits of what can be achieved in our industry. We challenge ourselves every day, and together, we progress by embracing change. But we still have fun along the wayboth during and after work! A LITTLE ABOUT WHAT YOU''LL DO: This isn''t just any old desk job. Are you itching to break out from the confinement of the everyday office setting? Searching for a happy balance between autonomy and hard work? As a Field Service Technician, you''ll be working hands-on in a different location every day. You''ll need a positive and professional attitude to uphold the admired and trusted image of the Kitchen Magic brand. While out in the field, you''ll need to effectively communicate with the corporate officekeeping in contact and letting us know exactly how we might best support our customers. We''re looking for a self-directed and reliable individual. Someone with previous experience as a Field Service Technician would be ideal since you''ll be able to jump right in (with our product training of course!). Your primary responsibilities will be to perform warranty and ongoing job remediation for our existing customers. You''ll need to inspect our handiwork and ensure we''ve met all their needs. This means putting the finishing touches on a job by fixing a cabinet hinge, replacing a door, or fixing the countertopto name a few. We provide the highest quality customer service so you should be a people person and be able to handle customer interactions. Don''t worry, we''ll give you the proper training before we send you out. When we do send you out, a company vehicle is provided so there''s no wear and tear on your personal vehicle. Plus, we''ll equip you with all the materials you need to get the job done.Requirements:ARE YOU UP FOR THE CHALLENGE? If so, here are the essential qualities you must possess in order to be successfulbut we won''t leave you hanging, we''ll be there to support you the whole time. YOUR ROLE: Fix any issues on completed projects for items covered under Kitchen Magic''s warranty like assembling cabinetry, replacing hardware, fixing countertop seams, or installing molding. Assist with installation issues for ongoing kitchen remodels, including finishing the trim, fixing countertop issues, assembling cabinets during refacing projects, etc. Interacting with customers and collecting payment for completed tasks. Regularly correspond with the home office on status and results of inspections. Ensure that proper inventory for repairs and installations are maintained within the work vehiclewe''ll give you the tools you need but you have to let us know what you need! Maintain and service the company vehicle as needed in order to keep you on the road. YOUR CREDENTIALS: Must have a basic understanding of carpentry and plumbing. 3 - 5 years of experience working in kitchen remodeling, kitchen construction, or general carpentry is required. Proficient with the use of power and hand tools. Fine carpentry skills for all the finishing touches needed on a project. Experience with lamination/veneer work preferred. Highly organized, self-driven/self-starter with strong communication skills. Must have a valid driver''s license with a clean driving record WHO YOU ARE: You''re a positive team-player, solution-oriented and understand that excellent communication and collaboration across all areas of the company are required in order to be successful. Adaptable and willing to embrace changes as they come. Excellent time management skills. You organize and manage priorities in a fast-paced, yet collaborative environment. You can be detail-oriented, without losing the bigger picture. You''re an excellent analytical and critical thinker but aren''t afraid to ask questions. You believe in the power of fearless feedback. You welcome and receive constructive criticism, as well as have the courage to respectfully offer the same in return. You take ownership and learn from your mistakes. You aren''t intimidated to learn on your own and speak up with new ideas or think outside the box. We''re all about learning new methods of communicating our brand and products and appreciate someone with constructive suggestions to make us more efficient and effective. Kitchen Magic provides a competitive salary, benefits and 401k. Kitchen Magic is an equal opportunity employer. PM17PI121924449PandoLogic. Keywords: Field Service Representative, Location: New Haven, CT - 06510by Jobble

Keywords: Kitchen Magic, New Haven , Field Service Representative, Professions , New Haven, Connecticut

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