Client Services Advisor

Company: Canon U.S.A., Inc.
Location: Melville
Posted on: May 27, 2023

Job Description:

Client Services Advisor



Location

US-NY-New York - US-NY-Melville - US-NJ-Burlington - US-NJ-Roseland


Company

Canon Solutions America, Inc.




Requisition ID

29977



Category

Field Service



Position Type

Full-Time






































Overview









Participates in the implementation of customer programs nationally. Team member supporting customer projects and programs on a national level. Supports the successful implementation of client engagements, ensuring full compliance with contract terms. Effectively support the department's success through collaboration, innovation, and execution of directives from Senior Advisors.













Responsibilities









PRE-SALES SUPPORT- Work with Senior Advisor(s) on assigned RFPs, shepherding process from Proposal to Program with focus on viable solutions, operational feasibility and profitability.- Support development of proposal strategy.- Assist relevant internal teams on RFP questions to, validating provided data and eliciting additional relevant information to create proposal.- Work with Senior Advisor in developing alternative proposal response(s) as appropriate.- Ensure operational feasibility and cost viability of solution(s).- Ensure response is technically and operationally accurate, viable and has reasonable opportunity for profit.PROGRAM IMPLEMENTATION- Work with Senior Advisor, Contract Rep/AE to customize MSA and SOW(s).- Review proposal commitments and engage with Senior Advisor to ensure inclusion in SOW.- Work with assigned PM to develop implementation plans work structure breakdown as well as coordination 3rd party software providers and vendors.- Support staff and execute assessments as needed; manage Proof of Concept process as needed; ensure TCO or other financial modeling is completed in a timely fashion.- Support relevant teams to plan and execute implementation of contracted services.ACCOUNT REMEDIATION- Work with Senior Advisor and Regional Operations to identify at risk accounts.- Assist with gap analysis to ensure contract performance is in line with current state.- Develop operational & financial remediation plans as directed by Senior Practice Lead, National Operations Advisory Group.- Assist Regional Operations with profit improvement initiatives.- Champion implementation of best practices and operational excellence programs.Will include Account Management Responsibilities:- Ensure the accurate generation of monthly client billing for assigned portfolio of accounts.- Effectively manage the customer relationship for assigned portfolio of accounts, in partnership with Sales.- Produce monthly, quarterly, and annual customer reporting for assigned portfolio of accounts, in alignment with contract SOW and customer requirements.- Manage internal financial processes, including forecasting account revenue, P&L management, asset management, workflow management, and management of 3rd Party PO's and associated vendor relationships, for assigned portfolio of accounts.














Qualifications









- Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience.
- Travel up to 1-2 times per month (valid driver's license and acceptable driving record necessary).

In accordance with New York City law, we are providing the anticipated annual rate for this role, if filled in New York City: $74,930 - 112,219














Company Overview









About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA













Posting Tags









#PM20 #LI-JZ1














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Keywords: Canon U.S.A., Inc., New Haven , Client Services Advisor, Other , Melville, Connecticut