Referrals Navigator
Company: Fair Haven Community Health Care
Location: New Haven
Posted on: May 21, 2023
Job Description:
Fair Haven Community Health Care -FHCHC is a forward-thinking,
dynamic, and exciting community health center that provides care
for multiple generations at nearly 130,000 office visits in 17
-locations. -Overseen by a Board of Directors, the majority of whom
are patients themselves, we are proud to offer a wide range of
primary and specialty care services, as well as evidence-based
patient programs to educate patients in healthy lifestyle choices.
As we grow and are able to bring high-quality health care to more
areas that need access, we continue to put our patients first in
everything we do. The mission of FHCHC is "To improve the health
and social well-being of the communities we serve through
equitable, high quality, patient-centered care that is culturally
responsive."For over 50 years, we have been a health care leader in
our community focused on providing excellent, affordable primary
care to all patients, regardless of insurance status or ability to
pay. Fair Haven is proud to have a diverse and motivated team of
professionals who are constantly seeking ways to enhance and
improve the health and well-being of all patients. -We believe that
everyone should have access to high-quality medical and dental
care, regardless of ability to pay.Job purposeTo assist clinicians
and patients in managing specialty and diagnostic referrals. When
necessary navigates patients through the health care system from
the initiation of the referral, to obtaining prior authorization,
scheduling appointments and tracking and following up on results.
Duties and responsibilities
Works in close partnership with the
clinical teams to manage all aspects of external referrals.Obtains
prior authorization for referrals when necessary.Makes appointments
and any additional referral arrangements with patient referral
sites.Documents all aspects of the referrals process in the
patient's Electronic Health Record and communicates with referring
clinicians when patients cannot be reached. Educates patients
related to requirements of referrals, referral sites/ locations
and/or appointment specifics. - Works with the Referrals Supervisor
to educate clinicians on changes to the referrals process.Works
with the Referrals Supervisor, Executive Management and Department
Chairs to identify Performance Improvement needs and strategies for
managing, tracking and following up on referrals.Manages a system
for follow up of referrals, by maintaining a searchable database,
as directed by the Referrals Supervisor.Works with teams and
individual providers to clarify access issues, or other barriers
for particular referrals or groups of referrals. Familiarizes self
with and acts as an expert related to insurance practices and
coverage or referrals by various payer sources.Ensures patient
confidentiality, and provides patients with needed
information.Performs other necessary duties as required by FHCHC to
achieve the goal of providing high quality services and primary
health careQualifications
One year of experience in a health
care setting requiredReferrals experience preferredPrinciples of
proficient data entry, preferably using a database such as Excel
and/or AccessExcellent communication skills, pleasant attitude,
ability to accept constructive criticism, and an ability to work
well with staff and patientsPreferably multi-lingual in English and
SpanishTechnical Qualifications
High School diplomaComputer
SkillsDirection of OthersNone - - - - - - - OSHA StatusCategory
III-Low Risk PositionGenerally works in an office environment with
no exposure to bloodborne pathogensPhysical requirementsPhysical
Demands: Requires walking, bending, sitting, standing, writing,
reading, telephone use, data input into computer, pulling medical
records, Mental Demands: Ability to cope with continual changing
priorities under potentially stressful conditionsManual Dexterity
Required: - Ability to use a keyboard, telephone.American with
Disabilities Requirements:External and internal applicants, as well
as position incumbents who become disabled, must be able to perform
the essential job specific functions (listed within each job
specific responsibility) either unaided or with the assistance of a
reasonable accommodation to be determined by the organization on a
case by case basis.Fair Haven Community Health Care is an Equal
Opportunity Employer. FHCHC does not discriminate on the basis of
race, religion, color, sex, gender identity, sexual orientation,
age, non-disqualifying physical or mental disability, national
origin, veteran status or any other basis covered by appropriate
law. All employment is decided on the basis of qualifications,
merit, and business need. -Powered by JazzHR
Keywords: Fair Haven Community Health Care, New Haven , Referrals Navigator, Other , New Haven, Connecticut
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