IT Tech Assistant

Company: American Leak Detection, Inc
Location: New Haven
Posted on: January 26, 2023

Job Description:

Job Summary: American Leak Detection Inc. is looking for an -IT Assistant to join our IT Department. We support 25 Corporate Locations and Aid 84 Franchise locations with various IT supports. It is a high-paced position that requires the ability to address a wide variety of problems and projects, often many simultaneously. This position has the flexibility -of being part -time or -full-time with the right candidate. Pay Range: Starting at $18-$20 -(equivalent to $37k - $41k annually) DOE Potential advancement opportunities Schedule: 9am-5pm 3-5 days per week Full-time employment includes: * Hourly pay * Overtime Pay -(as applicable) * Paid Travel Time -(as applicable) * Medical, Dental, Prescription Benefits * Paid Vacation * Paid Sick time * Paid holidays * 401-k * Tuition Assistance * Year-round work Duties: * Create users and help maintain the Salesforce environment. * Create user emails and configurations. * Create word, excel, power points. * Manage assets. * Assist in development of an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment. * Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance. * Maintain up-to-date hardware and equipment contracts and supervise contract-based installations. * Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend hardware products for purchase. * Work with end users to identify and deliver required PC service levels. * Liaise with, and provide training and support to, end users and staff on computer operation and other issues. * Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products, including all on-site printers. * Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products. Ideal candidate will be * Hardworking, * Able to tackle & learn new things, * Work independently as well as on a team, * Good at working within a system as well as able to see where processes can be improved. * A jack-of-all-trades will be a better fit than someone who is specialized in only one area. Analytical and problem-solving abilities Attributes * Effective people skills and relationship-building skills * Initiative-taking and directed with a keen attention to detail * Strong written and oral communication skills * Ability to present ideas in user-friendly language * Understanding of the organization's goals and objectives * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Ability to work in a collaborative, collaborative environment. * Problem-solving * Good organizational skills and time management * Adaptable and fast learner Education & Experience Requirements * Bachelor's degree preferred * 2-3 years' experience desired * Hands-on experience installing IT hardware and software * Reynolds & Reynolds experience a plus, but not required * Good knowledge of operating systems, especially Windows * Salesforce experience is preferred - * Experience in Networking (DNS, routers, SEC plus, etc) * Experience with SOC audit procedures are a plus * Video editing experience is a plus * Veterans from all branches are highly desired & encouraged to apply A little bit about our Company and team Founded over 40 years ago, and teaming with our great people, American Leak Detection has become the world leader in the accurate, non-destructive detection of hidden water, sewer, gas and swimming pool leaks. American Leak Detection sets the standard for non-invasive leak detection and repair using proprietary methods and the most advanced, sophisticated technology. Our millions of satisfied customers include residential homeowners and industry professionals like plumbers, building contractors, insurance adjusters, apartment managers, drain cleaners, restoration specialists, Homeowners Associations, and municipalities. Reach out today and let us know you're interested in learning more! Visit the Careers section of our website American Leak Detection @ https://www.americanleakdetection.com

Keywords: American Leak Detection, Inc, New Haven , IT Tech Assistant, Other , New Haven, Connecticut