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EVS Supervisor

Company: ABM Industries
Location: New Haven
Posted on: September 24, 2022

Job Description:


  • Promotes a customer service mindset at all times with both internal and external customers.
  • Responds to all requests from customers with a can do attitude. Follows up on requests with a sense of urgency.
  • Views everything with a process improvement mindset.
  • Implements established department procedures and programs that meet goals and ensures a clean and safe environment.
  • Conducts quality improvement inspections within assigned areas of responsibility to ensure quality and satisfaction levels are meeting and/or exceeding expectations.
  • Directly manages a staff of frontline Environmental Associates, including maintaining training competencies, annual online coursework, time and attendance and performance.
  • Develops/coaches department associates to ensure fullest potential is reached.
  • Ensures work assignments, daily and weekly work schedules meet department and facility needs.
  • Ensures department Training Programs and recertification programs are being conducted within appropriate timeframes.
  • Leads and promotes departmental TQM/Customer Service Initiatives.
  • Tours and meets with facility customers to ensure that customer needs and expectations are met at all times.
  • Reports all pertinent data in a timely manner.
  • Knows all procedures, union agreements, or employee personnel manuals and meets all established agency requirements.
  • Maintains a safe work environment for all internal and external customers.
  • Ability to accurately review and process data and attend to detail.
  • Ability to establish priorities, work independently, and accomplish objectives without supervision.
  • Ability to communicate effectively in both written and verbal formats.
  • Ability to handle and resolve problems.
  • Works in a team environment interacting with a variety of departments.
  • Possesses excellent customer service skills.
  • Establishes and maintains cooperative working relationships; treats others courteously and with respect.
  • Responds to emergencies at both night time and on weekends as required.
  • Handles varying workloads and meet changing deadlines as necessary.
  • Daily, Weekly, Bi-Weekly, Monthly, Semi-Annual, and/or Annual reports may be required.
  • Direct report may change the frequency of required report at any time.
  • Ability to establish priorities, work independently, and to accomplish objectives without supervision.
  • Ability to handle and resolve problems.
  • May be required to travel via automobile to meetings and hospital related functions.
    • Maintains and complies with customer expectations of a professional appearance at all times.
    • Participates in scheduled department meetings.
    • Completes annual age-specific competencies.
    • Remains compliant with mandatory Hospital Education.
    • Fulfills TB, Immunization, and Employee Health Requirements.
    • Remains compliant with department specific education and skill sets.V. POSITION REQUIREMENTS ESSENTIAL FUNCTIONS, JOB KNOWLEDGE, EDUCATION/EXPERIENCE: 4Education/Training:Required:
      • High School diploma or GED.Preferred:
        • Some college preferred.Job Knowledge/Experience:Required:
          • Must possess a minimum of 1 year Customer Service.Preferred:
            • 1 year of proven housekeeping experience in a healthcare or hospitality setting; experience in environmental services.
            • 1 year of supervisor experience in any industry.Language/Writing/Communication Requirements:Required:
              • Ability to accurately review and process data and attend to detail.
              • Ability to communicate in both written and verbal formats.VI. REPORTING RELATIONSHIPS: 5
                • Reports directly to an Operations Manager.VII. INTERACTIONS (Primary Contacts): 6
                  • Receives direction from the Director of Environmental Services, Assistant Director of EVS, or Operations Manager of EVS.
                  • Directly manages a staff of frontline Environmental Associates.
                  • Works cooperatively with the rest of EVS Management Team, Regional Directors of Operations, and ABM Healthcare Management Personnel.VIII. MACHINERY/EQUIPMENT/TOOLS OPERATED (i.e., typewriter, PC, automobile, etc.) 7
                    • Must have knowledge on the use of personal computers in a Windows environment.
                    • Knowledge of Word Processing, Spreadsheets, and other assorted business software.REQNUMBER: 24129

Keywords: ABM Industries, New Haven , EVS Supervisor, Other , New Haven, Connecticut

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