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Shelter Diversion Specialist

Company: New Reach
Location: New Haven
Posted on: September 22, 2022

Job Description:

Company Overview:

As a long-time leader in Connecticut, New Reach hopes to now chart a new path by fundamentally shifting how our community manages and responds to the homelessness and housing insecurity crises. With increased focus on preventing evictions and providing long-term stability for those who are establishing their independence, we believe a true systems change is possible. We imagine a world where the need for shelter is minimal, because individuals and families are able to stay in their homes instead of being evicted and those who are struggling to make ends meet can get the help they need to maintain stability. We inspire lasting independence for all people affected by homelessness and poverty through a continuum of housing and support, using the most innovative, progressive, equitable and inclusive methods.

Primary Purpose:

The Shelter Diversion Specialist is responsible for supporting and coordinating requirements and needs between department direct staff and Management. Some services may be provided virtually during the COVID pandemic.

Essential Functions:

* Perform assessments to homeless and unstably housed populations within Greater New Haven with the goal of diverting people from having to enter shelter
* Provide referral and support to clients being diverted from shelter to help stabilize their households
* Confirm eligibility criteria for any family entering the shelter system, provide client/ landlord mediation and/or family mediation interventions as diversion techniques as appropriate
* Assist in program development and quality assurance activities as directed by the Program Manager, and make recommendations on systems changes to homeless community workgroups, including on best practices, concerns, necessary course corrections, and reporting needs
* Participate in daily phone calls to advocate for prioritization
* Creatively access, utilize, and monitor use of flexible funds for clients
* Assist families receiving financial diversion with the leasing process, and perform housing inspections to ensure compliance with Housing Habitability Standards and Lead Visual Assessments
* Ensure all documentation is entered into Homeless Management Information System Database (HMIS) and any other data database within 24-48 hours of incident/contact
* Follow all mandated reporting requirements per Department of Children and Families when applicable
* Develop a strong profile within the homeless services community to strengthen diversion referrals and increase accessibility for collaboration with partnering agencies
* Attend required trainings programs and community meetings, and regularly scheduled supervision, staff and or other meetings as assigned
* Other duties as assigned to ensure successful programmatic operations


* Bilingual English and Spanish required
* Associate Degree plus 3 years human services experience; Bachelor's degree preferred
* Desire to promote equal access and opportunity for families experiencing homelessness
* Experience in housing, housing law, and other related areas preferred
* Highly motivated, creative with excellent interpersonal skills and crisis intervention abilities
* Strong advocacy, documentation, and computer skills required
* Ability to work with a team and independently with initiative
* Access to reliable transportation


* Have a solutions-based approach to presented problems.
* Be supportive, engaging and encouraging to peers and staff.
* Be adaptable to change and willing to take on more responsibility.
* Maintain strict confidentiality concerning any client's or employees' personal information, living information, and/or HIV status
* Provides a commitment to the values of New Reach: Professionalism, Integrity, Compassion and Initiative
* Adheres to all New Reach's Policies and Procedures

Physical Demands:

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.

Keywords: New Reach, New Haven , Shelter Diversion Specialist, Other , New Haven, Connecticut

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