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Adecco Group - Client Service Specialist

Company: Adecco
Location: Melville
Posted on: September 17, 2022

Job Description:

About the roleSUMMARY:
Under general supervision, CSS is responsible for the protection and recovery of organizations assets by ensuring the accurate and timely Billing, posting and processing of customer invoices receipts, minimizes losses through billing for US and Canada, and collection of delinquent Corporate accounts.What you'll be doingESSENTIAL DUTIES & RESPONSIBILITIES:


  • Handles billing tasks such as clearing weekly billing kick outs, backend changes, decon/ recon and sales tax adjustment process.
  • Handles the implementation and weekly/monthly billing for specialized billing (EDI, Electronic, Credit Card and XML) customers.
  • Researches accounts, identifies client with high DSO and collection issues, contacts clients to discuss account status and resolves outstanding balances / account discrepancies.
  • Determines outstanding balances on accounts, arranges payment schedules and follows up with clients to ensure proper collections.
  • Updates notes in ACM.
  • Establishes and builds strong customer relationships to ensure reduction of aging and takes proactive prevention of debt write-offs.
  • Identifies and forwards aged accounts to collection agency in accordance with Adecco policies and procedures as necessary.
  • Works closely with credit services, customer service, sales, internal and external customers on all aspects of billing and collection operations.
  • Receives and responds to calls from individuals regarding payment questions; Consults with manager on more complex payment issues.
  • Maintains detailed records of contact and agreements with individuals or their representatives.
  • Maintains historical reference and records data

    Participates in special projects and performs other duties as assignedAbout youMINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:
    Associate's degree in accounting, finance or related field or equivalent work experience; required.
    -
    Minimum of one year in billing and collections or a related field preferred.
    -
    *If an equivalency statement is used for education and experience, specific number of years must be listed. Generally, an Associate's Degree equates to two (2) years, Bachelor's Degree equates to four (4) years, Master's Degree equates to at least six (6) years.
    -
    KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

    • Skilled in communicating effectively verbally and in writing.
    • Ability to establish and maintain effective working relationships.
    • Must have strong reconciliation and research skills.
    • Must be able to interact and communicate with all levels of staff and management.
    • Customer service orientation as position requires extensive customer interaction.
    • Able to manage multiple tasks and meet deadlines.
    • Must have good organizational, interpersonal and motivational skills and be able to work as part of a team as well as a self-starter.
    • Must be able to work a flexible schedule when needed.
    • Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook
      Why choose us?Company Overview:
      -
      Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world's leading provider of Human Resources solutions.
      -
      We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.
      -
      Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.
      -
      Equal Opportunity Employer Veterans/Disabled
      The Company will consider for employment qualified applicants with arrest and conviction records
      -
      The Company may require proof -of COVID-19 vaccination at time of hire based on client policies or certain regulatory requirements. - As such, TAG may require you to report your COVID-19 vaccination status at time of hire unless prohibited by a state law. - -The Company will consider requests for exemption based on medical/disability or religious reasons, or additional reasons if permitted by state law.

Keywords: Adecco, New Haven , Adecco Group - Client Service Specialist, Other , Melville, Connecticut

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