Full Time Branch Ambassador - Bronx (Multiple Locations)
Company: Capital One
Location: Melville
Posted on: May 15, 2022
Job Description:
Bronx-RiverdaleJohnsonAveBr991 (22991), United States of
America, Bronx, New YorkFull Time Branch Ambassador - Bronx
(Multiple Locations)The Reimagined Branch Experience:Welcome to a
new idea in banking. Here at Capital One, we're redefining how
people bank. You see, we believe banking should fit our customers'
everyday lives-not the other way around.As a Branch Ambassador,
you'll have the opportunity to use your love of working with people
and sharing product knowledge to play a vital role in our
customers' banking experience. You'll also perform a wide variety
of transactions including check cashing, deposits, transfers and
withdrawals while monitoring fraud mitigation and adhering to
established operational policies and procedures. Equally important
is the ability to resolve customer inquiries quickly and
efficiently, delivering an extraordinary customer experience. Our
rapidly changing tech and financial environment requires
Ambassadors who are adaptable and have a growth mindset, in
addition to being customer experience-obsessed. - Our Branch team
exists to enhance the financial lives of people in the communities
we serve. We're not just looking to fill open positions-we seek
outgoing, passionate people who really want to be a part of this
whole reimagined banking experience.Here's what we're looking for
in you:
- You're friendly and engaging and can connect with customers.
Yep, you're a people person-whether you're helping folks with
technology challenges, having casual conversation, or simply
showing off some of the cool services and products we offer.
- You will be able to reduce customer financial anxiety by
helping to determine both personal and business financial needs.
You'll get to pull in experts that can help guide your customers to
their financial destination.
- You're aware of the importance of being compliant when working
at a bank. You'll ensure all, audit and security policies and
procedures are followed in accordance with Bank policy and Federal
regulations.
- You'll support customers in all areas of the branch, from the
cash handling and service needs, to rotating throughout the branch
based on the customer needs. -
- The overall retail customer experience is improved with fewer
handoffs; every Ambassador is equally "the expert".
- You're naturally curious and like to learn. We'll teach you
what Capital One has to offer our customers in products, services
and experiences to help guide them in the right direction toward
their financial goals.
- You're digitally savvy. You'll showcase what's possible in our
physical space and how to easily navigate our mobile and online
experience, using the branch's laptops and iPads. Take an active
role in educating customers on other banking channels as well as
other products and services.
- Are you a team player? If so, you will have the opportunity to
work with an energized team of banking professionals and help
inspire your teammates as they inspire you.
- You'll research and answer customer inquiries with the intent
of enhancing customer retention and engagement by leverage various
tools and channels to recommend appropriate solutions.
- You'll be able to travel between branches in assigned local
area and support the market that you are assigned.If you're nodding
along and like what you're reading, let's talk.Basic
Qualifications:- High School Diploma, GED, or Equivalent
Certification- At least 1 year of Retail, Sales or Customer Service
experience- At least 6 months of cash handling experiencePreferred
Qualifications:- Associate's degree-2+ years of Retail, Sales, or
Banking ExperiencePursuant to the requirements of local law, this
position is currently conditioned upon individuals' providing proof
of receipt of vaccination against COVID-19 (receipt of at least one
dose by 12/27/21 and, for vaccines requiring two doses for full
vaccination, confirmation of full vaccination no later than 45 days
from providing proof of the first dose) or the granting of a
medical or religious accommodation providing alternative measures.
- Individuals may request and obtain approval for an accommodation
due to a qualifying medical condition or sincerely held religious
beliefs after receipt of a conditional offer of employment. At this
time, Capital One will not sponsor a new applicant for employment
authorization for this position.No agencies please. Capital One is
an Equal Opportunity Employer committed to diversity and inclusion
in the workplace. All qualified applicants will receive
consideration for employment without regard to sex, race, color,
age, national origin, religion, physical and mental disability,
genetic information, marital status, sexual orientation, gender
identity/assignment, citizenship, pregnancy or maternity, protected
veteran status, or any other status prohibited by applicable
national, federal, state or local law. Capital One promotes a
drug-free workplace. Capital One will consider for employment
qualified applicants with a criminal history in a manner consistent
with the requirements of applicable laws regarding criminal
background inquiries, including, to the extent applicable, Article
23-A of the New York Correction Law; San Francisco, California
Police Code Article 49, Sections 4901-4920; New York City's Fair
Chance Act; Philadelphia's Fair Criminal Records Screening Act; and
other applicable federal, state, and local laws and regulations
regarding criminal background inquiries.If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation, please
contact Capital One Recruiting at 1-800-304-9102 or via email at .
All information you provide will be kept confidential and will be
used only to the extent required to provide needed reasonable
accommodations.For technical support or questions about Capital
One's recruiting process, please send an email to Capital One does
not provide, endorse nor guarantee and is not liable for
third-party products, services, educational tools or other
information available through this site.Capital One Financial is
made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, New Haven , Full Time Branch Ambassador - Bronx (Multiple Locations), Other , Melville, Connecticut
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