Program Operations Coordinator
Company: Yale University
Location: New Haven
Posted on: May 13, 2022
Yale University offers exciting opportunities for achievement
and growth in New Haven, Connecticut. Conveniently located between
Boston and New York, New Haven is the creative capital of
Connecticut with cultural resources that include three major
museums, a critically-acclaimed repertory theater, state-of-the-art
concert hall, and world-renowned schools of Architecture, Art,
Drama, and Music.
The Yale/Yale New Haven Hospital Center for Outcomes Research and
Evaluation (CORE) is a leading national outcomes research center
dedicated to transforming healthcare for the betterment of people
and society by leveraging data, analytics, and technology. We have
assembled a talented, multidisciplinary group who are committed to
developing solutions to the practical needs of medicine and
healthcare. Our organization combines the highest academic ideals
with a pragmatic approach that emphasizes the production of useful
knowledge. We are distinguished by our creativity, dedication,
experience, and skills - and our commitment to having our work make
a tangible difference to patients, the public, and society. For
additional information on CORE, please visit our website:
Under the direction of the Manager, CORE Research Support, and
exercising wide latitude to exercise independent judgment and
initiative, the CORE Program Operations Coordinator is responsible
for the oversight of the daily operations of the Center for
Outcomes Research and Evaluation (CORE). The Program Operations
Coordinator will coordinate the administrative and technical
operations of CORE. This will include the day-to-day administrative
operations, oversight and coordination of personnel onboarding and
offboarding, management and implementation of departmental policies
and procedures, program communications, liaising with a variety of
university departments, providing personnel support and guidance,
providing general meeting support as needed, and coordinating the
process of securing goods and services through Yale University from
external vendors and suppliers. The Program Operations Coordinator
will also work closely with program leadership to maintain and
improve program functions.
Incumbent responsibilities will include:
Policies and Procedures: Create and maintain Standard Operating
Policies and Procedures (SOPs) that provide guidance to CORE
faculty, staff, scholars and students on administrative policies.
Regularly assist with updating CORE policies and procedures. Update
departmental documents as necessary.
Data Security and Confidentiality: Assess department adherence to
policies and procedures including data security and
confidentiality. Includes the quarterly audit of data access
approvals, data access approvals for newly hired staff, and annual
data security compliance.
Personnel Coordination: Personnel on boarding and off boarding
tasks, manage employee Access database, and provide regular support
to program personnel.
Procurement Coordination: Prepare supplier setup requests, supplier
invoice requests, requisitions, and Professional Services and
Consulting Agreements (PSCAs); orders department supplies; and
support vendor and supplier queries.
Financial Support: Process Faculty Yale Purchasing Card expenses;
monitor and reconcile financial data related to contract tracking,
monitoring and deliverables; provides other support as needed.
Program Communication: Coordinate and lead the editing and
maintenance of department website, brochure and monthly department
General Program Support: Meeting support that includes scheduling
and coordinating meetings, preparing meeting materials, and
facilitating meetings as needed.
Required Education and Experience:
Bachelor's degree in related field and three years of experience or
an equivalent combination of education and experience.
Demonstrated excellent organizational ability and time management
skills. Ability to meet deadlines withing a high-volume
Strong communication skills, the ability to communicate effectively
and diplomatically in written and verbal forms with internal and
external contacts, faculty, and staff.
Superior computer skills including proficiency in Microsoft Word,
Outlook, Excel, and PowerPoint. Proven ability to design
spreadsheets and graphics and willingness to learn new
Well-developed interpersonal skills and ability to form strong
working relationships with faculty, staff, and other stakeholders.
Takes ownership of providing superior customer services.
Well-developed problem-solving skills. Proficient in framing an
issue, identifying and evaluating potential solutions, and seeing
issue through to resolution.
Preferred Education, Experience, and Skills:
Bachelor's degree. Experience working with confidential
information, coordinating, and preparing SOPs, and web maintenance
experience. Special skills desired include proficiency with project
management tools to track timelines, resource utilization and
expenditures. Demonstrated ability to be flexible with change and
ability to function at a high level of organization and
prioritization combined with strong attention to detail and
accuracy. Ability to problem solve and work independently with
minimal supervision. Proven commitment to continuous quality
improvement. Advanced Adobe Acrobat and MS Office skills. Proven
ability to learn to new skills/techniques and quickly integrate
them into polished deliverables.
- Yale University considers applicants for employment without
regard to, and does not discriminate on the basis of an
individual's sex, race, color, religion, age, disability, status as
a veteran, or national or ethnic origin; nor does Yale discriminate
on the basis of sexual orientation or gender identity or
Keywords: Yale University, New Haven , Program Operations Coordinator, Other , New Haven, Connecticut
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