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Enterprise Account Executive II

Company: Frontier Communication
Location: New Haven
Posted on: May 11, 2022

Job Description:

Core Responsibilities

  • Foster extensive relationships with existing and new customers within assigned customer modules including C-Level Executives, decision-makers, influencers and key users
  • Retain current customer base and expand revenue through cross/up-sell opportunities
  • Develop new revenue opportunities by prospecting potential customers
  • Develop and implement comprehensive Account Plans for each assigned customer working with cross-functional partners across Frontier to deliver results
  • Improve and maintain current customer satisfaction results (NPS) through engagement and responsiveness to regular surveys and feedback
  • Partner collaboratively with paired Customer Service Associate to ensure outstanding customer service and responsiveness
  • Establish self as a trusted advisor, providing guidance on strategic initiatives in the position to instinctively know how to provide relevant insights
  • Connect clients business objectives with Frontier Business solutions and effectively understand and respond to customer objections
  • Partner with pre-sales engagement members to align goals and ensure ongoing refinementRequirements
    • Deep understanding of the network attributes, complex communication products, and solutions sought by medium enterprise-level companies
    • Displays ability to create new demand by proactively bringing new points of view to target accounts
    • Can identify and articulate customer value proposition and links solutions to the customer strategy
    • Consistently demonstrate the ability to convert qualified leads into sales opportunities
    • Strong presentation skills
    • Sales cycle management experience, including Salesforce proficiency
    • Minimum of an Associates Degree, Bachelors Degree preferred; or equivalent relevant experience
    • Minimum of 5-9+ years of business-to-business experience in Medium to Large sized companies with a proven, documented track record of success in:
      • Complex and Consultative Sales Environment
      • Selling individual products and integrated complex communication solutions throughout an organization
      • Telecommunications industry experience(s) a plus
      • Candidate must possess a valid state driver's license and have a clean driving record

Keywords: Frontier Communication, New Haven , Enterprise Account Executive II, Other , New Haven, Connecticut

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