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Hamden Care Coordinator

Company: Companions & Homemakers, Inc
Location: New Haven
Posted on: November 23, 2021

Job Description:

Responsibilities: To facilitate a good match between the caregiver and the client to promote home care as a viable and desirable alternative to institutional care. Duties:

  • Utilize a "common sense" approach with client situations, giving paramount importance to the needs of the client.
  • Perform quality assurance type calls to clients to check how services are going, make necessary updates to client/caregiver information and fill out any necessary forms/notes to document these calls.
  • Schedule the best possible caregiver to promote a long-term relationship between the caregiver and the client.
  • Fill last minute call outs, and short-notice new cases.
  • Answer phone inquiries regarding the services we provide and the positions we have available.
  • Escalate any concerns with meeting a client's needs or with creating a consistent schedule for a client to your supervisor.
  • Develop a working knowledge of company policies & procedures, services provided, and overall philosophy of the company. Use all available training tools for this purpose, including training documents, company websites, workshops, etc. Job Requirements:Overview of Required Skills/Traits: Compassion for the elderly, ability to multi-task, basic computer skills, straight forward communication skills, common sense, polite phone manner and a dedication to the company mission.

Keywords: Companions & Homemakers, Inc, New Haven , Hamden Care Coordinator, Other , New Haven, Connecticut

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