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Customer Support Representative

Company: Kelly
Location: Shoreham
Posted on: November 22, 2021

Job Description:

ATTENTION Customer Support Representatives in the Holtsville, NY area! Kelly Services is ramping up for a Call Center Project that is starting 12/1. This will be a 5-6 week project with varying degrees of full time and part time hours! This is a seasonal assignment that could end as soon as January 11 th , but could go until February depending on call volume. Training classes will be on December 6th & December 13th - AM and PM training classes will be offered. In this role you will work remotely but training is a combination of onsite and remote. You will train 2-3 days onsite and 1 day remote. Candidates must be willing to commute to the facility in Holtsville, NY for training purposes! Customer Support Representative Pay: $17.00+ per hour 1 st Shift:7am to 3pm 2nd shift: 3pm to 11pm 3rd shift: 11pm to 7am Must be flexible on the days and available to work weekends --- One weekend day is required . Sundays preferred --- HAVE TO WORK NEW YEAR'S DAY - MANDATORY --- Help desk is closed on Christmas and half day on Christmas Eve. Home laptop or desktop computer is required for this job. All candidates must be able to utilize their laptop for both onsite training in Holtsville, NY and working at their Home Office. If candidate has a Desktop Computer they are able to use at home, we will be able to provide a laptop for training purposes. Headsets will be supplied. Job Summary:

  • Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills.
  • Troubleshoots problems with appropriate applications, products and vendors.
  • Identifies and documents customer issues and escalates as directed.
  • Develops an understanding of multiple applications and platforms. Essential Duties and Responsibilities:
    • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
    • Fully documents customer interactions in real-time.
    • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
    • Identifies and escalates complex problems under direct supervision.
    • Works on a limited variety of problems of limited scope using defined procedures and practices.
    • Collaborates with fellow technicians and supervisor to solve problems.
    • Familiarizes self with new technologies, products and platforms.
    • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
    • Demonstrates strong customer service, communication and problem-solving skills. Job Requirements /Preferred Education:
      • College Degree-Associates a minimum or presently attending college. (Multiple years of Help Desk experience in leu of college education is acceptable.)
      • Experience in a high-volume call center using Chat function
      • Working knowledge of the Microsoft Office Package
      • Customer service values / orientation - Solid professional work behaviors (attendance, teamwork, time management)
      • The ability to work independently
      • Light IT knowledge
      • Ability to troubleshoot access points using cellular communications
      • Communication skills (listening, providing clear and concise information, using proper language and grammar)
      • The ability to multitask in a fast-paced environment This project will be assisting retail stores with inventory technology and equipment. Answering phone calls from clients who need help before, during or after inventory. Will be assisting Retail Associates on basic troubleshooting with Scanner and communication challenges. Helping client's setup the equipment. Answering procedural questions during the inventory. Researching Shipping questions and will also be making outbound calls to remind clients to setup or update their equipment prior to inventory. Logging all calls in Database and using MS Excel to search for store information. Will also be working with SharePoint and OneNote. NOTE: This position is not being recruited by your local Kelly branch. To be considered for this position, please apply directly to posting. What's Next If you apply for this position, a Kelly recruiter will contact you directly if your skills and experience match what our clients are looking for. If you're not contacted, you're still on our radar. Once you've applied for one of our jobs, or if you've ever worked for us before, you're a part of our talent network, and that means all Kelly recruiters have access to your profile, expanding your opportunities even further. Why Kelly -- ? You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up. About Kelly -- At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly, New Haven , Customer Support Representative, Other , Shoreham, Connecticut

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