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Director, Head of Consumer Sciences Operations

Company: Estee Lauder
Location: Melville
Posted on: June 12, 2021

Job Description:

Description - External

Leadership of Consumer Sciences Operations which consists of leading the operational functions under quality and data integrity principles. This position will include leading the qualification of partner agencies, building and maintaining the relationships with these agencies, technically auditing and monitoring them. It will also oversee the establishment and continuous improvements on the quality systems in place in the Consumer Sciences department. This position is responsible for the oversight of tasks associated with the integrity of studies (i.e. checking of data, setting up of data charts, reviewing & pulling verbatims, among other administrative tasks)

Successfully completing the below responsibilities by taking lead role in decision making and/or providing recommendations to senior management, acting independently and taking on high accountability. Decisions and responsibilities have direct impact on integrity of data for product testing across all brands and influence launch of ELC products. Actively display strong problem-solving abilities, solid collaboration/interpersonal skills, and strategic focus on developing and optimizing product testing processes/methodologies/quality controls/etc.

  • Develop and implement continuous improvement plans for to support Quality Systems including establishing and improving/updating SOP's, identifying areas for efficiencies, creating and managing controlled documents such as work instructions and forms.
  • Work with Consumer Sciences sub teams and sites (branded, innovation, APAC, Blaine, and consumer perception research) on all Quality Systems initiatives including, but not limited to SOP development and implementation (& training), identifying and implementing quality controls, and working closely with QA on optimizing and streamlining of processes.
  • Investigate new research agencies and lead qualification process. Partner with Procurement, IT Global Risk Assessment, and QA on vetting/auditing of research agencies. Responsible for the monitoring of research agencies and projects to ensure consistency and accuracy of work. Develop tracker to understand performance and satisfaction of research agencies.
  • Responsible for coordinating study activities with our regional partners (shipping, translation, product qualification, etc.) and acting in a liaison capacity to bridge sites and facilitate seamless project management.
  • Oversee day to day operation of team. Identifying/addressing problems/issues/challenges relating to Quality Systems processes and procedures. Take on active role in planning department's future need, operations, hiring, performance management and talent planning.
  • Leading/Managing Consumer Sciences Operations team by providing supervision, training/coaching, career development, team development to reporting staff. Regularly addressing subordinates' questions/provide information, reviewing accuracy and consistency of work. Working toward further developing reporting staff members with feedback, guidance and providing opportunities to develop/strength skill sets.

Qualifications - External

10 Yrs experience in market research (including study design & logistics through analysis). Experience in product testing and international research. Cosmetic industry research a plus. Other necessary skills: strong technical and interpersonal skills, team player, excellent written & oral communication skills, attention to detail, computer proficient. highly organized and skilled in project management; 5 years team leadership experience, developing talents.

  • University Degree (BA or BS)
  • 10-20% travel time
  • PMP Certification a plus

Keywords: Estee Lauder, New Haven , Director, Head of Consumer Sciences Operations, Other , Melville, Connecticut

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