The Care Coordinator will assist the care management team
through direct and indirect response to the health care management
issues and needs of CS-HHC patients/clients. Care
Coordination/Management will include assisting Medical Providers,
Behavioral Health Providers, Complex Care Managers, and
Interdisciplinary Team members with clinical support services and
data management. In addition they will assist clients with
entitlement, resource and housing issues; referral management and
follow-up; collection, recording, and review of client data;
office, phone, clerical and other support services to care
management team as needed.
Responsibilities include but are not limited to:
Interacts with patients and patient caregivers as appropriate to
ensure continuity of care, patient adherence to care plans, and
identification of barriers preventing adherence to care plan.
Coordinates care with other members of the care team to overcome
any identified financial or social barriers that inhibit patients'
Provides care coordination/management services to individual
clients, groups of clients, and/or families in the CS-HHC setting
or general community, in a manner that is consistent with
Assists client and care management team in obtaining and
maintaining insurance, entitlement and other resource
authorizations as needed to provide core health and behavioral
health services and referral services.
Works with care management team to identify client/patient need
for advocacy in the area of accessing health and behavioral health
systems and services, entitlements and community resources.
Performs all other duties as assigned by the Director of Care
High School Diploma/GED required. Associate's or Bachelor's
Degree preferred. Care Management, CHW (Community Health Worker)
Certification(s) preferred and/or required for designated
Human Service/Health Care experience is preferred.
Excellent working knowledge of New Haven community social and
health service agencies is preferred.
At least one (1) year experience working with relevant
population (employment and/or internship may qualify as
Computer skills including data processing and e-mail abilities
Excellent health care support and organizational skills are
required to maintain the work/caseload.
Knowledge of and demonstration of professional ethics are
Ability to work well with multi-disciplinary service providers,
and to take direction.
Must demonstrate age specific/population specific competencies
and cultural competence. The ability to work independently as well
as with supervisory direction is very important.
CS-HHC is an equal opportunity employer. All applicants will be
considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status.