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Splish Splash - Guest Services/Lockers

Company: Palace Entertainment
Location: Calverton
Posted on: June 12, 2021

Job Description:

Guest Services/Lockers (16+)

Guest Services Team Members are responsible for providing superior guest service throughout the day. They should always have a smile on their face and must be comfortable dealing with guest complaints, lost items, lost children, as well as assisting guests in locker, stroller, or lifejacket rental. Guest Services Team Members must also provide accurate information on park policies and procedures to guests in person or by answering phone calls. They must be friendly, great at communication, and be able to think on their feet!

Essential Duties and Responsibilities:

Providing exceptional customer service to all guests

Providing information on park policies and procedures to guests in person and on the phone

Assisting guests with locker, stroller, and lifejacket rental

Handling guest complaints and dealing with lost children

Additional Duties and Responsibilities:

Working required hours scheduled while following all labor laws

Complying with and enforcing all Splish Splash policies

Communicating appropriate department-, park- or team- related concerns to the Leadership Team

Following Supervisors' and Managers' directions

Willingness to assist other departments as needed

Skills and Qualifications:

The ability to multitask and work in a fast-paced environment

Must be at least 16 years of age

The ability to read, write, speak and understand the English language

Must possess excellent customer service and interpersonal skills

Other details

  • Job Family PARK SERVICES
  • Pay Type Hourly
  • Employment Indicator Seasonal

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  • Calverton, NY, USA, 2549 Splish Splash Drive, Calverton, New York, United States of America

Keywords: Palace Entertainment, New Haven , Splish Splash - Guest Services/Lockers, Other , Calverton, Connecticut

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