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Medical Scheduler

Company: GENEX Services
Location: Melville
Posted on: June 12, 2021

Job Description:

Company Overview

Mitchell, Genex and Coventry

With Mitchell, Genex and Coventry now one organization, we've dramatically expanded our ability to deliver innovative services and technologies to our customers. We've also seen career opportunities within our combined organization grow. Each part of our organization helps people recover after a challenging event in their lives.

Mitchell delivers trusted software and services to the property & casualty claims, collision repair and risk management industries with technology-enabled solutions that simplify claims handling, repair processes and pharmacy transactions. Genex helps injured workers return to their jobs in a safe and efficient manner through compassionate case management, reducing health care costs and disability expenses for our customers. Coventry offers the nation's largest and most diverse set of provider and ancillary networks focused on improving total overall outcomes.

Together, we bring a complete set of proven capabilities for our partners who require more than one-dimensional solutions. We combine innovative technology, insightful analytics and deep expertise to help them reach their ultimate goal-restoring lives.

Job Description

A Medical Scheduler handles incoming referral for new claims sent over by our Insurance clients. Upon being assigned, the scheduler is responsible for the claim from start to finish and communicates with the client, the claimant/attorney, and the provider's office to make sure the scheduled exams happen without issue. Throughout the life of the claim, emails, issues, concerns, and additional information will be sent over that will need to be handled promptly. At times, this may require cancelling or rescheduling appointments and/or working with the client on specific deadlines.

We are looking for someone with knowledt of commonly-used concepts, practices, and procedures within this particular field. They will rely on training and pre-established guidelines to perform the necessary functions of the position as each client we work with has specific protocols that must be followed. The goal is to provide excellent customer service to our clients while making sure all parties involved are notified of upcoming appointments.

Job Functions:

  • Schedule any assigned claims timely within each client's listed contracted timeframe
  • Communicate with all parties involved in a thorough and timely manner
  • Answer incoming calls promptly and handle inquiries
  • Resolve any problems or issues that may arise quickly and in a professional manner
  • Complete accurate cover letters for upcoming exams in timely manner so other departments can complete their tasks
  • Manage incoming invoices and ensure providers and clients are paid and charged accurately


  • High School Diploma or equivalent required, college degree preferred
  • 1-3 years of experience in the field or related area, preferred
  • Experience with Microsoft Outlook, excellent communication skills with the ability to adapt/respond to different type of circumstances
  • Ability to multi-task, prioritize, and manage time effectively, strong phone handling skills and active listening; scheduling experience is a plus
  • Ability to work under pressure and have attention to detail


We're committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. The Company is an equal opportunity employer, values the diversity of our workforce and the knowledge of our people. The Company does not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law. #LI-KA1

Keywords: GENEX Services, New Haven , Medical Scheduler, Other , Melville, Connecticut

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