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Guest Experience Manager, RD

Company: Yale University
Location: New Haven
Posted on: June 12, 2021

Job Description:

Essential Duties

  1. Direct the preparation, production and service of meals utilizing a standardized recipe file and established departmental policies and procedures. 2. Develop and monitor the operating budget and provide weekly updates; process weekly payrolls and maintain necessary documentation. 3. Forecast meal counts and determine production quantities for menu items; prepare orders for food, cleaning supplies, paper products, small utensils, and other products as required. 4. Supervise receiving and storage activities; responsible for sanitation and security of all storage facilities; maintain inventory records as instructed. 5. Direct the processing and preparation of food for catered events; coordinate arrangements with catering personnel to service event and supervise the service of the event; determine costs, compile and submit billing information. 6. Provide unit sanitation and adherence to proper food handling procedures. 7. Oversee customer admittance procedures and records. 8. Support integration of health and wellness principals in Yale recipes, products and services 9. Provide nutritional counseling to students with food allergies and special dietary needs 10. Train staff in food safety and allergen awareness. 11. Communicate principles of Health and Wellness to students, faculty and dining services staff across multiple units in the organization. Generate excitement about new concepts in wellness through various student programs and engagement activities. 12. Provide ongoing coaching, training, guidance and direction to staff members; maintain positive employee relations and resolve issues in a timely and proactive manner; manage performance of staff; participate in and respond to grievances. 13. Maintain excellent customer relations with masters, faculty, staff and students. 14. Perform other duties as assigned.

Required Education and Experience

Bachelor's Degree in Dietetics and Registered Dietitian or must receive RD within 6 months of hire. Minimum four-year experience, two years in dietetics and two-year previous operations management and food production experience; or an equivalent combination of education and experience.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.

Position Focus:

Reporting to the Wellness Manager and the Senior Director for Residential Dining, this new position combines operational management with nutrition leadership. Oversees professional staff and union employees to ensure excellence and high-quality hospitality standards. Ensures nutrition and wellness are successfully implemented in the Dining Halls. Serves as a consultant to students with allergies or other dietary needs. Checks recipes and ingredients for food allergen compliance and helps support sustainability efforts.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University's Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:

Keywords: Yale University, New Haven , Guest Experience Manager, RD, Other , New Haven, Connecticut

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