Dental Operations Supervisor
Company: Yale-New Haven Health
Location: New Haven
Posted on: June 10, 2021
To be part of our organization, every employee should understand
and share in the YNHHS Vision, support our Mission, and live our
Values. These values - integrity, patient-centered, respect,
accountability, and compassion - must guide what we do, as
individuals and professionals, every day.
Provides support and management of operational and
administrative activities for the Dental Department. This includes
scheduling and supervising of personnel, budgeting and finance
responsibilities, oversight of patient registration, billing,
insurance and collection activities, and employee relations
activities for the scheduling and billing support staff.
- 1.1 Interacts and collaborates with the Manager, Chief of
Dentistry and Attending staff to resolve conflicts, develop
solutions to operational issues; develops and updates procedures
and maintains good working relationships with all customers.
- POLICY MANAGEMENT
- 2.1 In conjunction with the Manager, accountable for department
compliance with all Hospital and regulatory policies with specific
emphasis on patient safety and HR policies. Performs environmental
rounds and documents reviews and staff updates to ensure compliance
with JCAHO and DPH standards at all times
- 3.1 Responsible for care and repair of facilities including
cleanliness standards and safety standards. Ensures coordination of
all equipment maintenance.
- PATIENT SATISFACTION
- 4.1 Ensures patient satisfaction surveys are completed per
department policy and monitors results for quality improvement.
Forwards information to the Manager for dissemination
- COMMUNITY HEALTH
- 5.1 Participates in grant proposal applications by providing
required data to the Manager and/or the Grant writers .
- 6.1 Supervises and implements market changes regarding
HMO/Managed Care for Government Programs and Third Party Payers.
Negotiates and maintains MCO contracts in the interest of
department sustainability. Reviews all credentialing applications
prior to submission to the Insurance Companies.
- BUDGET AND FINANCIAL RESPONSIBILITIES
- 7.1 Creates and submits in a timely manner monthly departmental
Gross Revenue and Clinic Visit financial statement summarizing
volume, billings, payments and adjustments for all dental cost
centers. Collects data and coordinates preparation of monthly
production graphs for each resident for Chief of Dentistry as well
as specific reports requested by the Manager and/or the Director of
- EMPLOYEE RELATIONS
- 8.1 Recruits, hires and trains assigned staff. Selects and
manages the receptionists/schedulers and billing coordinators.
Responsible for arranging coverage for illness, absences and/or
- 9.1 Responsible for delegating work to assigned staff and
establishing workflow standards.
Associates degree required.BS in Business Administration,
Accounting and/or Health Care preferred. Demonstrated knowledge of
JCAHO, ADA, OSHA, CODA and other regulatory requirements and
standards of practice for Hospital Dentistry preferred.
Three (3) to five (5) years experience working in a dental
operations/ dental management preferred. Knowledge of dental
billing procedures with the ability and experience of overseeing
staff and general operations preferred
Independent decision making, problem solving, excellent written
and verbal communication skills. Knowledge of materials management
including inventory, ordering and utilization in a dental setting.
Knowledge of billing procedures, including: registration,
insurance, managed care and collection in a dental operation.
YNHHS Requisition ID
Keywords: Yale-New Haven Health, New Haven , Dental Operations Supervisor, Other , New Haven, Connecticut
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