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Dental Operations Supervisor

Company: Yale-New Haven Health
Location: New Haven
Posted on: June 10, 2021

Job Description:

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Provides support and management of operational and administrative activities for the Dental Department. This includes scheduling and supervising of personnel, budgeting and finance responsibilities, oversight of patient registration, billing, insurance and collection activities, and employee relations activities for the scheduling and billing support staff.

EEO/AA/Disability/Veteran

Responsibilities

    1. OPERATIONS
  • 1.1 Interacts and collaborates with the Manager, Chief of Dentistry and Attending staff to resolve conflicts, develop solutions to operational issues; develops and updates procedures and maintains good working relationships with all customers.
    1. POLICY MANAGEMENT
  • 2.1 In conjunction with the Manager, accountable for department compliance with all Hospital and regulatory policies with specific emphasis on patient safety and HR policies. Performs environmental rounds and documents reviews and staff updates to ensure compliance with JCAHO and DPH standards at all times
    1. ENVIRONMENT
  • 3.1 Responsible for care and repair of facilities including cleanliness standards and safety standards. Ensures coordination of all equipment maintenance.
    1. PATIENT SATISFACTION
  • 4.1 Ensures patient satisfaction surveys are completed per department policy and monitors results for quality improvement. Forwards information to the Manager for dissemination
    1. COMMUNITY HEALTH
  • 5.1 Participates in grant proposal applications by providing required data to the Manager and/or the Grant writers .
    1. BILLING
  • 6.1 Supervises and implements market changes regarding HMO/Managed Care for Government Programs and Third Party Payers. Negotiates and maintains MCO contracts in the interest of department sustainability. Reviews all credentialing applications prior to submission to the Insurance Companies.
    1. BUDGET AND FINANCIAL RESPONSIBILITIES
  • 7.1 Creates and submits in a timely manner monthly departmental Gross Revenue and Clinic Visit financial statement summarizing volume, billings, payments and adjustments for all dental cost centers. Collects data and coordinates preparation of monthly production graphs for each resident for Chief of Dentistry as well as specific reports requested by the Manager and/or the Director of Community Health.
    1. EMPLOYEE RELATIONS
  • 8.1 Recruits, hires and trains assigned staff. Selects and manages the receptionists/schedulers and billing coordinators. Responsible for arranging coverage for illness, absences and/or vacations
    1. LEADERSHIP
  • 9.1 Responsible for delegating work to assigned staff and establishing workflow standards.

Qualifications

EDUCATION

Associates degree required.BS in Business Administration, Accounting and/or Health Care preferred. Demonstrated knowledge of JCAHO, ADA, OSHA, CODA and other regulatory requirements and standards of practice for Hospital Dentistry preferred.

EXPERIENCE

Three (3) to five (5) years experience working in a dental operations/ dental management preferred. Knowledge of dental billing procedures with the ability and experience of overseeing staff and general operations preferred

SPECIAL SKILLS

Independent decision making, problem solving, excellent written and verbal communication skills. Knowledge of materials management including inventory, ordering and utilization in a dental setting. Knowledge of billing procedures, including: registration, insurance, managed care and collection in a dental operation.

Additional Information

YNHHS Requisition ID

28386

Keywords: Yale-New Haven Health, New Haven , Dental Operations Supervisor, Other , New Haven, Connecticut

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