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Support Analyst, Engineering Services

Company: Leviton
Location: Melville
Posted on: June 9, 2021

Job Description:

Overview

This individual is responsible for client and system support, including maintenance and resolution of technological issues, as well as, completion of projects and tasks given by management.

Responsibilities

  • Support the operation of production CAD / PDM & PLM Systems & Applications for business-critical global product development & manufacturing
  • Provide user support for technical issues as well as training & direction to the engineering community on best practices for CAD application, PDM data management software and other Engineering Systems
  • Implement global version upgrades, maintenance releases, and system configuration changes to keep CAD and PDM/PLM systems updated and globally aligned with technology functional requirements
  • Develop & Maintain system documentation including, but not limited to System Architecture, Configuration, Support and Training documents
  • Develop and provide on-going training for existing and system upgrades and future system implementations using various methods which include onsite and or online instructional settings
  • Work with software vendors, value added reseller (VAR) & consultants to fix systemic issues
  • Participate in the evaluation of new Engineering software packages
  • Provide support to Engineering desktops, workstations, laptops, peripherals, and printers including additional hardware
  • Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better one's knowledge base and productivity24x7 on-call availability is required with immediate response to incidents as they arise
  • Any and all responsibilities deemed necessary by management

Qualifications

Education

  • BS Information Technology / Computer Science or equivalent
  • Experience in Computer Science and/or engineering field is preferred

Experience

  • 5 years' experience in Computer Science and engineering field is preferred.
  • General Knowledge of engineering design and product lifecycle management processes, applications and systems and how those interfaces with other organizational processes and systems
  • Basic engineering system administration experience (troubleshooting software, OS, basic network connection issues, configuration modifications, etc.)
  • Knowledge of administration and support of SolidWorks CAD & PDM Professional
  • Experience in Engineering systems support role, Provide resolution to technical support issues in a professional and timely manner
  • Service-oriented with strong customer service, analytical problem solving and technical troubleshooting skills
  • Oracle Engineering Change Management system experience a plus
  • Familiarity with other engineering systems a plus
  • Experience working with software vendors, value added reseller (VAR) & consultants on support issues and project work
  • Experienced developing and providing on-training programs for users

Skills

  • Expert knowledge of Microsoft Office Applications (Office, Excel, Power Point) and MS Visio
  • Must have good verbal and written communication & presentation skills and be comfortable communicating to all levels in in technical and nontechnical terms
  • The ability to prioritize, respond to and follow through on multiple customer support requests in a dynamic work environment
  • The ability to work independently and on a team is required

Travel

  • 10% overall; may be significantly higher during the duration of a project

Leviton is an EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

#LI-CP1

Keywords: Leviton, New Haven , Support Analyst, Engineering Services, Other , Melville, Connecticut

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