NewHavenRecruiter Since 2001
the smart solution for New Haven jobs

Associate Service Desk Analyst - Account Control

Company: Allscripts
Location: Melville
Posted on: June 9, 2021

Job Description:

Welcome to Allscripts! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Allscripts is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.

The primary purpose of this role to provides service desk support to client users and any other duties as needed.

Responsibilities

  • Acts as initial point of contact for user support calls to the IT Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team
  • Provides first-line technical support when handling calls, in order to provide time-of-call resolution to less complex calls whenever possible
  • Provides an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems
  • Carries out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands
  • Assist in the maintenance of the Service Desk Knowledge Base

Academic and professional qualifications

  • BA or BS Degree preferred or other relevant combination of training and experience

Experience

  • Up to 2 years entry level to moderate experience providing service desk support preferred

Travel requirements

  • May require local travel
  • May require other travel for business needs

Working arrangements

  • May be required to work off hour shifts or be assigned to an on-call rotation 24/7 Support

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 postacute organizations across the globe. Allscripts offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings.

Allscripts' policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Allscripts must be legally authorized to work in the United States or Canada. Verification of employment eligibility will be required as a condition of hire.

From a "VEVRAA Federal Contractor" We request Priority Referral of Protected Veterans

This is an official Allscripts Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.

Visa Sponsorship is not offered for this position

Thank you for reviewing this Allscripts opportunity! Does this look like a great match for your skill set? If so, scroll on down and tell us more about yourself!

Keywords: Allscripts, New Haven , Associate Service Desk Analyst - Account Control, Other , Melville, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

New Haven RSS job feeds