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Guest Experience Manager, Schwarzman Center

Company: Yale University
Location: New Haven
Posted on: June 9, 2021

Job Description:

Essential Duties

  1. Plan, organize and manage an operation within Yale Dining to include: residential student meals, executive dining and conference services. 2. Provide support to Executive Chef in design, development and creation of a quality experience in the areas of: set up, decoration, linen, props and other aspects, daily service, special events, theme dinners and catered functions.3. Provide support with menu forecasting standards with Culinary Excellence Manager.4. Collaborate with the Managing Director and Culinary Excellence Manager to ensure the highest level of customer service by developing and overseeing service standards, customer service policies, quality assurance, in-service training, proper food handling and sanitation standards.5. Conduct regular service inspections and evaluations to observe service, station appearance; and cleanliness and sanitation of production and service areas, equipment and employee uniform compliance. 6. Obtain guest feedback to create discretionary guest centric dialogue through surveys and "table touching."7. Implement and monitor housekeeping, sanitary and safety rules and regulations. 8. Create and maintain strong working relationships with Heads of Colleges, faculty, administration, and students. 9. Supervise the service caf and dining room during meal periods and special events. 10. Monitor revenue and expenses for all cost centers by reviewing weekly and monthly financial reports.11. Process payroll, scheduling and attendance for all staff.12. Provide support with inventory control.13. Prepare operational reports and analyses setting forth progress, adverse trends and make appropriate recommendations.14. Interview, select, train and evaluate service and support staff. Maintain positive employee relations and resolve issues in a timely and proactive manner. May be required to participate in and respond to grievances15. Conduct performance management evaluations of service and support staff.16. Maintain University policies and procedures.17. May perform other duties as assigned.

Required Education and Experience

Bachelor's degree in Hotel/Restaurant Management or a related field and 3 years of previous Service Management experience; or an equivalent combination of education and experience.

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process.

Position Focus:

The Guest Experience Manager is the ambassador for all Schwarzman Center dining and reports to the Senior Guest Experience Manager. This position has responsibility of all aspects of front of the house operations with a strong focus on the Food and Beverage experience for the university's student body.

Posting Disclaimer

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.

Affirmative Action Statement:

Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University's Title IX Coordinator, at, or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:

Keywords: Yale University, New Haven , Guest Experience Manager, Schwarzman Center, Other , New Haven, Connecticut

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