Manager, Wire Authentication Services, Commercial Payment Operations - Richmond, VA / Melville, NY
Company: Capital One
Posted on: June 8, 2021
1307 Walt Whitman (22600), United States of America, Melville,
Manager, Wire Authentication Services, Commercial Payment
Operations - Richmond, VA / Melville, NY
As a People Manager within the Commercial Bank's Payment
Operations organization, you will be responsible for the daily
leadership and oversight of the Wire Authentication Services team.
This team supports the wire exception handling process for all
lines of business and the callback validation process, a manual
fraud prevention strategy. You will focus on driving the
achievement of individual, team and business metric goals. In
addition, you will be responsible for proactive collaboration and
partnership with key business stakeholders. In this role you will
have the opportunity to develop strategies in a fast paced
Duties and Responsibilities:
Responsible for leadership of 25 total associates across our
Melville and Richmond locations.
Works with partner groups within product management and customer
servicing groups across commercial, small business and retail lines
Analyzes and evaluates operational procedures, recommends and
implements modifications to improve quality, increase efficiency
and reduce exception volume.
Ability to work in a rapidly changing environment where
priorities may shift immediately.
Recommends process improvements with the team and department and
may represent product or process area on projects of a
cross-functional/cross location scale.
Acts to ensure all service levels are met and exceeded.
Manages departments audit remediation efforts including
establishing controls and securing approvals.
Assists operations in executing departments business continuity
tasks during Disaster Recovery.
Compiles operations metrics for the Monthly Business Review.
- Performs periodic self-audits to ensure compliance with
internal and external procedures and regulatory requirements.
At least 4 years of People Management experience
At least 3 years of experience in Banking Operations
At least 2 years of experience in Process Management
At least 1 year experience with LEAN
- At least 1 year experience with Six Sigma management
At this time, Capital One will not sponsor a new applicant for
employment authorization for this position.
Keywords: Capital One, New Haven , Manager, Wire Authentication Services, Commercial Payment Operations - Richmond, VA / Melville, NY, Other , Melville, Connecticut
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