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Global R&D Operations Manager

Company: Estee Lauder
Location: Melville
Posted on: June 8, 2021

Job Description:

The primary role of this position is to ensure R&D business processes are effective and efficient. This position requires analysis of business processes - identifying gaps and formulating remediation options - that will warrant robust processes governed by SOPs/ WKIs with clear roles and responsibilities.

The scope includes

  • Leading the Process Analysis, Process Documentation and SOP adherence across R&D.
  • Managing governance of processes, access, SOPs and documentation to ensure compliance.
  • Co-ordinating with the R&D Sites to ensure robust operationalization & Implementation of DI policies, standards and guidelines.

The geographic scope is Global and includes all R&D Sites - Melville (USA), Blaine (USA), Shanghai (China), Toronto (Canada), Paris (France), Seoul (South Korea) and Tokyo (Japan).

  • Lead analysis of new and existing R&D processes for effectiveness and efficiency
  • Analyze and document business processes.
  • Work closely with stakeholders to identify process gaps and remediation options.
  • Recommend future state/end state processes.
  • Provide guidance on SOP/WKI templates and training to impacted departments to ensure their functional subject matter experts (SMEs) can create the required documentation.
  • Accurate record keeping for all R&D SOPs on respective documentation management system (OpenText, Sharepoint)
  • Accurate record keeping for all training and training documentation on their respective learning management system (ELC learning center e.g. SumTotal, Sharepoint)

  • Collaborating with Corporate functions - Global Supply Chain, Global QA and IT - to ensure SOP and Work Instruction standards are aligned cross functionally.
  • Coordinate with IT for the execution of required remediations and/or enhancements.
  • Provide management updates (monthly/quarterly) at Global and Site level to ensure visibility of process priorities and risks.
  • Ensures adherence to FDA Validation, CFR 21 Part 11 and Change Control management processes requiring a detail knowledge of the R&D Quality Systems inclusive of Change Control , CAPAs and Deviation procedures.


  • Experience in analyzing business processes for compliance, effectiveness and efficiency.
  • Experience in writing GxP process documentation, SOPs and training.
  • Strong communication skills for effective stakeholder engagement and consensus building.
  • Experience in project management a plus.
  • Experience in Electronic Document Management Systems (e.g. OpenText) preferred
  • Knowledge of GXP (Good Clinical/Manufacturing/Documentation practices)

Knowledge of FDA Validation and CFR 21 Part 11

College Graduate - BS

5 Years Experience

5% Travel

Job: Research & Development

Primary Location: US-NY-Melville

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 208190

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact

Keywords: Estee Lauder, New Haven , Global R&D Operations Manager, Other , Melville, Connecticut

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