Assistant Patient Services Manager: Crisis Intervention Unit (Psych ED)
Company: Yale-New Haven Health
Location: New Haven
Posted on: June 6, 2021
To be part of our organization, every employee should understand
and share in the YNHHS Vision, support our Mission, and live our
Values. These values - integrity, patient-centered, respect,
accountability, and compassion - must guide what we do, as
individuals and professionals, every day.
The Assistant Patient Services Manager (APSM) is responsible for
ensuring high quality, safe reliable, and efficient care, in a
defined functional area of patient services. The APSM uses
managerial, interpersonal, and clinical skills to model, motivate,
and monitor performance resulting in superior quality service, and
financial outcomes. Responsibilities and accountabilities are held
on a 24/7 basis. The Nursing strategic framework will be utilized
by incorporating transformational leadership, structural
empowerment, exemplary professional practice and new knowledge,
innovation, and improvements. The APSM will collaborate with the
PSM on a consistent basis to ensure communication of effectiveness
of the above and all role responsibilities defined below.
- Patient Flow: Serve as the clinical leader working in
collaboration with the charge nurse, bed management and medical
teams, and other members of the healthcare team and ancillary
services to ensure safe patient flow (in all care settings),
facilitating the right patient, in the right bed or type of
service, at the right time. In addition, in non-inpatient areas,
serves as the clinical leader, responsible to oversee that safe
patient flow is maintained and appropriate nursing and support
staff are available while ensuring safety and efficiency.
- 1.1 Shares accountability for safe, effective, high quality
care and optimal outcomes in the patient care unit/department.
- Staffing and Effectiveness: Accountable to ensure safe staffing
levels and clinical competence to provide excellent nursing care to
every patient in the unit, clinic, or non-inpatient care area.
- 2.1 Provides direct patient care as unit/ service line requires
to ensure appropriate staffing levels and skill mix are
- Financial Performance: Participate in unit strategies to ensure
the financial well-being of the organization and how the unit's day
to day clinical operations impact the overall financial state of
- 3.1 Demonstrate a solid understanding of financial forecast
related to organizational mission, vision, and values and
organizational strategic business plan.
- Quality and Safety: A key leader who role models and supports
excellence in clinical practice and promotes a culture of safe,
high quality care on the unit/department. This will achieve
- 4.1 Ensures unit/ area visibility by conducting regular
patient, staff and leader rounding.
- Service Excellence: Ensures the delivery of Patient and Family
Centered Care (PFCC) at YNHH by working with patients and their
families based on the four principles of PFCC: Participation,
Dignity and Respect, Information Sharing, and Collaboration. Role
Model YNHH Service Excellence Pledge standards creating a great
"First Impression" by demonstrating exemplary customer service
skills for all customer groups including patients, family/friends,
physicians, staff, and support department personnel.
- 5.1 Identify and analyze trends in service excellence and
ensure staff accountability for adherence to YNHH Service
Bachelor's degree is required: Master's preferred (One degree
must be in nursing.)
Two years of clinical nurse experience and a minimum of 1 year
leadership/supervisory experience (this may include committees,
charge role, project management or other experiences that
demonstrate leadership qualities.
Current CT state RN licensure and/or eligibility for CT state RN
licensure required. Specialty certification preferred or willing to
obtain within 18 months of hire.
Ability to direct a diverse work force in a 24 hour per day
operational environment. Passion for leading others in a
challenging and changing environment by utilizing innovation,
technology, and best practices.
Experience in acute psychiatric care required. Willingness to
obtain psychiatric certification. BSN required
Must be able to cover some evening hours. Direct care at
Experience in leadership/mgmt./education strongly preferred.
Experience with de-escalation. Must be flexible for high volume
setting. Ability to work with and respect for diverse populations.
Commitment to the mission, vision and values of YNHH and able to
maintain Standards of Professional Behavior
YNHHS Requisition ID
Keywords: Yale-New Haven Health, New Haven , Assistant Patient Services Manager: Crisis Intervention Unit (Psych ED), Other , New Haven, Connecticut
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