At Stony Brook Medicine, our Patient Access Representatives in
the Call Center are responsible for completing varied, diverse and
specialized goal oriented Patient Access duties support the Revenue
Cycle, Compliance and Patient Experience completing varied, complex
and specialized functions in areas of Registration, Financial
Screening and Verification, Patient Throughput.
Qualified candidates will demonstrate excellent communication
skills, interpersonal skills, knowledge and understanding of
patient care and effectively respond to changing patient needs by
making decisions based on ethical principles and adhering to our
high standard of excellence.
Duties of a Patient Access Representative may include the
following but are not limited to:
- Coordinates and supports activities to ensure excellence in
throughput for inpatient and observation patients. This will
include same day admissions, urgent, emergency, and transfers.
- Responsible for review and ensure correct coding of patient
types, medical services to support billing and revenue cycle goals
to include patient status changes.
- Follow appropriate patient placement utilizing the facilities
- Completes and files death certificates with Brookhaven Town and
Department of Health.
- Determines eligibility and patient cost share (co-pay / deposit
etc.) using electronic systems and other means, taking payments at
point of service.
- Determines and communicates to each patient/patient
representative, confirming how the encounter will be paid, and
properly assist in screening self-pay patients to determine
Medicaid or Charity Care options, referring to a Financial
Counselor when appropriate.
- Ensures that compliance regulations are met (including ensuring
securing consents and regulatory signatures from patients or
designee, essential for treatment and payment, as per
- Maintains and requires appropriate documents as necessary (i.e.
copies of photo ID and insurance documents etc. Witnessing general
consents, agreements, and acknowledgements.
- Provides financial guidance and excellence in Financial Care to
patients and their representatives including information about
their health care insurance coverage, cost share responsibilities
and for self-pay patients, qualification for Medicaid and / or the
financial assistance working to ensure complete applications for
Medicaid and/or Financial Aid applications. Provides Medicaid/
Marketplace (Affordable Healthcare Act) counseling as
- Assists and instructs staff as well as clients on issues
related to insurance verification of authorizations and referrals.
Reviews registrations for completeness and correctness, supports
the registration areas with financial services expertise.
- Collect co-pays, deposits and deductibles at time of
- Monitors staff productivity and provide constructive feedback
to staff with management guidance.
- Train and in-service new and continuing employees on a
The selected candidate will be required to work some holidays
and will be scheduled to work every weekend. The schedule/pass days
are subject to change. This is a temporary appointment that can be
terminated at any time.
Essential Position: This function/position has been designated
as "essential." This means that when the Hospital is faced with an
institutional emergency (staff shortages, increased census,
inclement weather, and/or other emergencies), employees in such
positions may be required to remain at their work location or to
report to work to protect, recover, and continue operations at
Stony Brook Medicine, Stony Brook University Hospital and related
Required Qualifications: Associate's Degree with one year
working experience in a financial services, public health, health,
or related industry such as insurance. In lieu of degree, two years
of demonstrated excellence working in a financial services, public
health, health, or related industry such as banking or insurance
(or other related industry requiring similar skills) which
demonstrates comparable complex skill experience in payment
collection, insurance reimbursement, access services etc.
Demonstrated excellence in verbal and written communication,
computing and multi-tasking skills. Candidate must demonstrate
experience and expertise in speaking with customers and can work
well with persons who are under stress (such as sick patients and
their distressed family members).
Preferred Qualifications: Bilingual in English and Spanish.
Billing Experience, Accounts Receivable, Banking Hospital Patient
Access/Registration experience, Familiarity with medical insurance
benefits, Bed Control Management, demonstrated experience with EMR
computerized registration/financial/IT systems. Knowledge of
medical terminology. Previous experience as a patient access
representative at a Medical Center is preferred.
Special Notes: Resume/CV and cover letter should be included
with the online application.
Posting Overview: This position will remain posted until filled
or for a maximum of 90 days. An initial review of all applicants
will occur two weeks from the posting date. Candidates are advised
on the application that for full consideration, applications must
be received before the initial review date (which is within two
weeks of the posting date).
If within the initial review no candidate was selected to fill
the position posted, additional applications will be considered for
the posted position; however, the posting will close once a
finalist is identified, and at minimal, two weeks after the initial
posting date. Please note, that if no candidate were identified and
hired within 90 days from initial posting, the posting would close
for review, and possibly reposted at a later date.
- Stony Brook Medicine is a smoke free environment. Smoking is
strictly prohibited anywhere on campus, including parking lots and
outdoor areas on the premises.
- All Hospital positions maybe subject to changes in pass days
and shifts as necessary.
- This position may require the wearing of respiratory
protection, which may prohibit the wearing of facial hair.
- This function/position maybe designated as "essential." This
means that when the Hospital is faced with an institutional
emergency, employees in such positions may be required to remain at
their work location or to report to work to protect, recover, and
continue operations at Stony Brook Medicine, Stony Brook University
Hospital and related facilities.
Prior to start date, the selected candidate must meet the
- Successfully complete pre-employment physical examination and
obtain medical clearance from Stony Brook Medicine's Employee
- Complete electronic reference check with a minimum of three (3)
- Successfully complete a 5 panel drug screen*
- Successfully complete a Background Check investigation.
- Provide a copy of any required New York State
Failure to comply with any of the above requirements could
result in a delayed start date and/or revocation of the employment
- The hiring department will be responsible for any fee incurred
Stony Brook University is committed to excellence in diversity
and the creation of an inclusive learning, and working environment.
All qualified applicants will receive consideration for employment
without regard to race, color, national origin, religion, sex,
pregnancy, familial status, sexual orientation, gender identity or
expression, age, disability, genetic information, veteran status
and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the
University Office of Equity and Access at (631)632-6280.
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