Company: Yale University
Location: New Haven
Posted on: June 6, 2021
- Answers telephone calls and assess urgency of call. Provides
assistance or directs caller to appropriate person, contacting
physician/nurse directly for urgent needs. Provides assistance to
other receptionists in screening patient calls. 2. Provides
specialized information related to section, policies, procedures,
insurance and services. Assists patients with the completion of
forms. 3. Builds monthly provider master schedules and clinic
calendars from established sources and verifies provider sessions
worked. Modifies master schedules to accommodate time off, extra
patients, hospital emergencies, etc. Creates patient bump lists as
necessary due to last minute provider call outs. 4. Schedules
patient appointments and resolves scheduling conflicts. Notifies
patients of changes/cancellations and prioritizes urgency of
appointments for rescheduling. May schedule patients into clinical
research studies. 5. Receives patients and visitors. Secures names
and needs and directs accordingly. Updates patient information and
verifies insurance information, level of services and tracks
referrals when necessary. Initiates billing process by completing
patient encounter forms and accepts and processes fee for service
payments. 6. Books diagnostic tests and specialized appointments
for patients at hospitals and other medical facilities and ensures
patients are provided with necessary paperwork and specialized
instructions for procedures. 7. Schedules surgical procedures for
patients. Coordinates available dates for surgery and scheduling of
pre and post operative exams and lab work. Obtains and distributes
necessary paperwork and maintains system to track completion.
Coordinates surgery schedule changes as necessary. 8. Schedules and
coordinates departmental meetings, classes, clinics, conferences,
etc. 9. Utilizes computer input and retrieve data. Merges and
manipulates data to generates complex reports. Compiles and
maintains clinical and patient statistical data and produces
summaries and reports. 10. Keyboards correspondence, clinical
information, reports, publicity material, educational handouts etc.
Composes general written material. 11. Obtains patient charts,
medical records and lab reports and verifies for completeness. 12.
Sorts, screens and distributes incoming mail. Prioritizes and
ensures completion of medical forms by clinical staff. Coordinates
interdepartmental communication including distribution of medical
records and reports. 13. Establishes and maintains filing systems.
14. Maintains inventory of office supplies and educational
material. 15. May oversee and instruct support staff. Ensures
adequate coverage of reception desk. 16. Performs additional
functions incidental to office activities.
Required Education and Experience
Four years of related work experience, two of them in the same
job family at the next lower level, and a high school education; or
two years of related work experience and an Associate degree; or an
equivalent combination of experience and education.
Background Check Requirements
All candidates for employment will be subject to pre-employment
background screening for this position, which may include motor
vehicle, DOT certification, drug testing and credit checks based on
the position description and job requirements. All offers are
contingent upon the successful completion of the background check.
Please visit www.yale.edu/hronline/careers/screening/faqs.html for
additional information on the background check requirements and
Provides high-level administrative and clerical support to an
assigned Disease Team of the Yale Cancer Center (YCC) at Smilow
Cancer Hospital. Under limited supervision and exercising
independent judgment and initiative, assist with the coordination
of outpatient clinical activities of the team.
Preferred Education, Experience and Skills:
Oncology experience preferred. Demonstrated experience working
within a high inbound and outbound clinical phone system.
Demonstrated proficiency with EPIC, including Cadence.
The intent of this job description is to provide a
representative summary of the essential functions that will be
required of the position and should not be construed as a
declaration of specific duties and responsibilities of the
particular position. Employees will be assigned specific
job-related duties through their hiring departments.
Affirmative Action Statement:
Yale University considers applicants for employment without
regard to, and does not discriminate on the basis of, an
individual's sex, race, color, religion, age, disability, status as
a veteran, or national or ethnic origin; nor does Yale discriminate
on the basis of sexual orientation or gender identity or
expression. Title IX of the Education Amendments of 1972 protects
people from sex discrimination in educational programs and
activities at institutions that receive federal financial
assistance. Questions regarding Title IX may be referred to the
University's Title IX Coordinator, at TitleIX@yale.edu, or to the
U.S. Department of Education, Office for Civil Rights, 8th Floor,
Five Post Office Square, Boston MA 02109-3921. Telephone:
617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email:
Keywords: Yale University, New Haven , Clinical Secretary, Other , New Haven, Connecticut
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