Supervisor, Service Dispatch - Melville

Company: Henry Schein, Inc.
Location: Melville
Posted on: May 3, 2021

Job Description:

JOB SUMMARY: Candidate will supervise the operations of a 12 seat call center which handles inbound customer calls in a dynamic service environment. He/she will be responsible for implementing programs which facilitate the delivery of outstanding service and for interacting with diverse departments including Operations, Marketing and Field Services. ESSENTIAL RESPONSIBILITIES & ACCOUNTABILITIES: Supervises day-to-day operations of the Dispatch Team, which is responsible for providing dispatching, to our customers and the field team members. Attracts and retains a first-rate team Improves delivery of service through implementation of effective monitoring and process improvement programs. Develops and trains all Dispatchers. Creates and analyzes reports for key measurements on productivity. Distributes as necessary Recommends, develops and implements processes and procedures to increase efficiency and reduce costs of dispatch operations. Responds to inquiries from all levels of field management on all aspects of the service call dispatch and Equipment Service Technician relationship Participates in special projects and performs other duties as required. Experience: Five years customer service experience, preferably in customer service billing and credit in a high volume call center environment required. / / Specialized Knowledge and Skills: High School diploma required. Highly organized individual with excellent communication and follow up skills. / / Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. //Title:Supervisor, Service Dispatch - MelvilleLocation:NY-MelvilleRequisition ID:R115815

Keywords: Henry Schein, Inc., New Haven , Supervisor, Service Dispatch - Melville, Other , Melville, Connecticut