Clinical Service Assistant

Company: Anthem, Inc
Location: Melville
Posted on: May 3, 2021

Job Description:

Description SHIFT: Night JobSCHEDULE: Full-timeYour Talent. Our Vision. At Anthem, Inc., its a powerful combination, and the foundation upon which were creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. Responsibilities: Responsible for providing non-clinical administrative support to clinical associates, nurse managers and nurse leads in the nursing unit. Primary duties may include, but are not limited to: Supports systems, workflow, and reporting-related requirements of the unit. Identifies trends and opportunities for additional associate training on unit workflow and processes. Monitors unit workflow and processes and identifies opportunities for improvements. Provides administrative support to associates to help in identifying and resolving workflow and process issues. Assists leads and management with the implementation of new and existing non-clinical policies and procedures. Runs ad-hoc reports. Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies and workflow related topics. Processes HIP alerts, routes facsimiles and coordinates dialer campaigns. Works with referral services associates to ensure seamless processes. Provides administrative support including triaging help desk tickets, monitoring group email/voice mail boxes, participating in clinical Rounds, and processing internal referrals. Enters manual data (surveys, labs, pilots and other ancillary manual entry requirements) and manages HRS exception reviews. Supports workforce management, RN licensure and other special projects. Work Schedule: Must be able to work nights and weekends. Training will be done during daytime hours for 4-6 weeks. Qualifications Requires a high school diploma; 1 year of experience in a business or health care setting; or any combination of education and experience, which would provide an equivalent background.Associates degree in a related field and prior experience in a healthcare or managed care environment is preferred.What we offer:We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Anthem, Inc. is ranked as one of Americas Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.REQNUMBER: PS48404

Keywords: Anthem, Inc, New Haven , Clinical Service Assistant, Other , Melville, Connecticut