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Asst Director, Educational Technologist

Company: Yale University
Location: New Haven
Posted on: May 3, 2021

Job Description:

Yale Poorvu Center for Teaching and Learning - Instructional Technology 64730BR University Job Title Technology Services Specialist, Instructional Tech Bargaining Unit None - Not included in the union (Yale Union Group) Time Type Full time Duration Type Regular Compensation Grade Administration & Operations Compensation Grade Profile Work Location Central Campus 120 High StreetNew Haven, CT 06511 Work Week Standard (M-F equal number of hours per day) Searchable Job Family Comm-Editing-Tech B, Communications/Editing/Teaching, Computing and Information Systems, Miscellaneous, Support Service, Technical Support Total # of hours to be worked: 37.5 Work Days/Hours (Other than Standard) Some schedule flexibility required at certain times of year (e.g. weekend support coverage, occasional evening workshops), Position Focus: The Yale Poorvu Center Educational Technology team is looking for a self-motivated, team-oriented individual to work with our community of faculty, teaching fellows, students and support partners in their use of our learning management system, Canvas, and related external applications. The ideal candidate will have experience administering a learning management system and with instructional design, and have a patient, service-oriented approach to the use of technology in general. The Assistant Director is an integral part of a cohesive team that enjoys working together in support of our Yale University's core mission. Learning Management System (Canvas) and External ApplicationsThis position will provide technical and pedagogical support to help faculty accomplish their teaching and learning objectives within an approved set of educational technology. The Educational Technology team primarily supports faculty and teaching fellows who teach and support courses through Yale College, Yale Graduate School of Arts & Sciences, and offers both direct and indirect support to our professional schools that use Canvas as their primary learning management system (LMS). This Assistant Director works with other the Poorvu Center teams and our support partners in the professional schools, as well as, our key partners in Information Technology Services, the University Registrar's Office, and the Yale University Library. When members of our community identify a teaching and learning need for which we do not yet have a technical solution, the Assistant Director will work with the Educational Technology team to gather requirements, test, evaluate, document, and, in some cases, implement the new tool. Responsibilities include:Provide direct support to teaching staff and students using technology for teaching and learning, centered around Canvas as our core LMS includes responding to cases, email, phone, in person support, and occasional in-classroom support.Self-driven customer service mindset in collaborative team environment, contributing to a balanced team support structure with independence and requests for assistance over delegation; familiarity with ticketing systems, such as Salesforce and ServiceNow a plus. Consult with faculty to assess instructional technology needs and develop/implement solutions to meet those needs and adhere to recognized pedagogical standards. Deliver technical and pedagogical expertise and provide recommendations in researching, evaluating and implementing new instructional technologies.Conduct one-on-one faculty consultations; design and hosting workshopsReview content on public web pages to ensure content is up to date; familiarity with content management systems such as Drupal and Wordpress a plus.Create and maintain online and print documentation; collaboratively maintain our public web presence, and publish regular service and support news updatesCollaborate with the Educational Technology team and other Poorvu Center colleagues, support and manage technology pilots and maintain ongoing relationships with third party vendors of external applications that integrate with the LMS.Participate in an annual review of existing external applications, usage analytics, faculty/student feedback and evaluation of utility and usefulness to our community.Interest and experience with fundamental of programming and/or academic data analytics a plus.Poorvu Center InitiativesAs part of the larger Poorvu Center, additional opportunities include collaborative support for other teams at the Poorvu Center as needed; this includes the teams supporting Zoom, Panopto, our Digital Education team in support of online degree, non-degree and certificate programs, and Faculty Teaching Initiatives with programming for workshops and course redesign institutes. 1. Manages and leads research on various federal rules and regulations as well as University policies and procedures to resolve problems and determine the best course of action for the functional area. 2. Recommends course of action to higher authority for the handling and disposition of problems related to the functional area. 3. Counsels faculty, students and staff on issues related to administrative operations of the University function and areas of concern for the function. 4. Manages statistical and analytical information regarding office activities and areas of operational and administrative concern for the function. 5. Leads in long-range planning for the office activities of a specific functional area. 6. Interprets and administers various University and federal policies and regulations. 7. Disseminates accurate and up-to-date information regarding areas of concern. 8. Formulates and establishes policies regarding area's function. 9. Manages a staff of exempt and non-exempt employees. 10. May perform other duties as assigned. Required Education and Experience Minimum requirement of Bachelor's Degree in related field and three years of experience or an equivalent combination of education and related experience. Required Skill/Ability 1: Passion and excitement for supporting the most widely used academic applications at Yale with a goal oriented, collaborative, and problem-solving mindset. Required Skill/Ability 2: Demonstrated experience managing distributed work through a ticketing system, such as ServiceNow or Salesforce. Collaboratively complete the service oriented work without need for delegation. Required Skill/Ability 3: Service oriented attitude, self-motivated to stretch and learn. Enthusiasm, interest, and flexibility in acquiring new or emerging technology skills. Preferred Education, Experience and Skills: Masters in Instructional Technology, Instructional Design, or related field. At least 5 years related work experience in higher education. 3-5 years supporting and administering an LMS. Proficiency in and experience applying instructional design principles, standards and methodologies in developing learning objects and course materials. Occasional Occasional Drug Screen No Health Screening No All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. Please visit for additional information on the background check requirements and process. Posting Disclaimer The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments. Affirmative Action Statement: Yale University considers applicants for employment without regard to, and does not discriminate on the basis of, an individual's sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Yale discriminate on the basis of sexual orientation or gender identity or expression. Title IX of the Education Amendments of 1972 protects people from sex discrimination in educational programs and activities at institutions that receive federal financial assistance. Questions regarding Title IX may be referred to the University's Title IX Coordinator, at , or to the U.S. Department of Education, Office for Civil Rights, 8th Floor, Five Post Office Square, Boston MA 02109-3921. Telephone: 617.289.0111, Fax: 617.289.0150, TDD: 800.877.8339, or Email: . Note Yale University is a tobacco-free campus

Keywords: Yale University, New Haven , Asst Director, Educational Technologist, Other , New Haven, Connecticut

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