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Home Mortgage Processor III

Company: Citizens Bank
Location: Melville
Posted on: May 3, 2021

Job Description:

DescriptionLoan processors ensure timely and accurate management of all mortgage loans originated by our sales partners. Processors are responsible for gathering information and reviewing documentation from our customers from the time of application through closing, ensuring each customers loan is accurate and complies with all regulatory and bank requirements. Ideal candidates possess exemplary customer service, organizational and time management skills with a focus on quality and production. Ability to meet deadlines and adherence to all bank service level agreements and compliance and regulatory guidelines are critical. Optimal candidates will have a proven history of meeting and/or exceeding customer satisfaction, quality and production goals in a fast-paced team environment. Description of Function:Professional and timely communication in both oral and written formats with external and internal customers; dedicated to providing superior customer service Follow up on all required customer and third party documentation, ensuring timely review and submission to underwriting and closing partners in compliance with bank and regulatory guidelinesEnsure all processing required touch point communications and follow up steps are completed while ensuring clear and concise documentation of statuses are updated in the record system every step of the wayMeet department customer service, quality and productivity standards within required turn-timesAccess and use Citizens Bank approved websites and programs as neededAbility to navigate product and guideline repository to stay abreast of the latest product, policy and procedure changesEnsure all compliance training is completed ahead of deadlineQualificationsQualifications:Exemplary customer service skills, both written and oral, with external and internal customers and vendorsExceptional time management, organizational skills and ability to meet deadlines is critical to this positionAbility to take complex terminology or documentation requests and translate into simple and easy to understand terms for customersAttention to detail and focus on quality while meeting productivity standards requiredMust be able to multi-task in a fast paced environmentExperience navigating product, procedure and policy guidelinesProficient PC skills, including Microsoft Office, 2-3 years experience preferred3-5 years of mortgage industry experience required 3-5 years experience processing conventional, government and bond loans 3-5 years experience working with self-employed borrowers and tax returnsThorough understanding of regulatory guidelines including, but not limited to, Fair Lending, Reg B, TRID, etc. Empower.Net experience preferredEducation:High School or Equivalent (GED) requiredAssociate Degree / Bachelor Degree preferredHours & Work ScheduleHours per Week: 40Work Schedule: Monday-FridayWhy Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens Bank, New Haven , Home Mortgage Processor III, Other , Melville, Connecticut

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