Support Analyst, Engineering Services
Company: Leviton Manufacturing
Location: melville
Posted on: May 3, 2021
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Job Description:
Responsibilities: Support the operation of production CAD / PDM
& PLM Systems & Applications for business-critical global product
development & manufacturingProvide user support for technical
issues as well as training & direction to the engineering community
on best practices for CAD application, PDM data management software
and other Engineering SystemsImplement global version upgrades,
maintenance releases, and system configuration changes to keep CAD
and PDM/PLM systems updated and globally aligned with technology
functional requirementsDevelop & Maintain system documentation
including, but not limited to System Architecture, Configuration,
Support and Training documentsDevelop and provide on-going training
for existing and system upgrades and future system implementations
using various methods which include onsite and or online
instructional settingsWork with software vendors, value added
reseller (VAR) & consultants to fix systemic issuesParticipate in
the evaluation of new Engineering software packagesProvide support
to Engineering desktops, workstations, laptops, peripherals, and
printers including additional hardwareStay current on latest
technologies that are related to Desktop Technology and actively
seek educational experience to better ones knowledge base and
productivity24x7 on-call availability is required with immediate
response to incidents as they ariseAny and all responsibilities
deemed necessary by management Qualifications: EducationBS Information Technology / Computer
Science or equivalentExperience in Computer Science and/or
engineering field is preferred Experience5 years experience in
Computer Science and engineering field is preferred. General
Knowledge of engineering design and product lifecycle management
processes, applications and systems and how those interfaces with
other organizational processes and systemsBasic engineering system
administration experience (troubleshooting software, OS, basic
network connection issues, configuration modifications,
etc.)Knowledge of administration and support of SolidWorks CAD &
PDM ProfessionalExperience in Engineering systems support role,
Provide resolution to technical support issues in a professional
and timely mannerService-oriented with strong customer service,
analytical problem solving and technical troubleshooting
skillsOracle Engineering Change Management system experience a
plusFamiliarity with other engineering systems a plusExperience
working with software vendors, value added reseller (VAR) &
consultants on support issues and project workExperienced
developing and providing on-training programs for usersSkillsExpert
knowledge of Microsoft Office Applications (Office, Excel, Power
Point) and MS VisioMust have good verbal and written communication
& presentation skills and be comfortable communicating to all
levels in in technical and nontechnical termsThe ability to
prioritize, respond to and follow through on multiple customer
support requests in a dynamic work environmentThe ability to work
independently and on a team is requiredTravel10% overall; may be
significantly higher during the duration of a projectLeviton is an
EEO/AA employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability or protected veteran
status.#LI-CP1
Keywords: Leviton Manufacturing, New Haven , Support Analyst, Engineering Services, Other , melville, Connecticut
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