Customer Care Representative

Company: Epic Insurance
Location: Melville
Posted on: February 22, 2021

Job Description:

Position Overview: The Customer Care Specialist has the primary responsibility of providing superior customer service to clients. Our first objective is to retain existing clients. Critical Job Functions:

• Respond promptly to client inquiries via phone, mail and email in a professional and courteous manner. Strive to resolve all inquiries during first communication with client.
• View every client contact as an opportunity to impress our clients. Review exposures, loss experience and current coverage. Provide proactive solutions and recommend appropriate products.
• Follow department protocol for taking the next call in the queue and return all calls as promised.
• Document all verbal communications with clients and carriers in a prompt manner. Records must reflect the current status at all times.
• Assist with the solicitation of new accounts and the retention of existing accounts. Look for new sales opportunities by cross-selling.
• Develop a strong working knowledge of carrier websites and utilize the sites to secure accurate and timely information for our clients.
• Remarket accounts according to agency guidelines. Consider the current program and if warranted, provide other options to the client.
• Assume ownership of customer concerns and feedback until successful resolution.
• Comply with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards.
• Work as a team and contribute to the team effort by openly sharing insurance knowledge.
• Become a student of the business. Seek insurance knowledge through training and education. Skills & Qualifications:
  • College graduate preferred.
  • Excellent organizational and time management skills.
  • Excellent diplomacy skills / ability to resolve issues.
  • Independent user of technology. Educational requirement:
    • College graduate or experience equivalent.
    • Broker's license is required / can be obtained once hired
    • 15th Largest Broker in US
    • Voted " Best Place to Work" in the Insurance Industry
    • Awesome Benefits: 401K matching, unlimited Managed Time Off, Flexible Work Options, Medical, Dental, Vision, Pet Insurance, Cancer Insurance, Wellness Programs, Employee Award Programs (Trips!). Apply for this Job * Required First Name * Last Name * Email * Phone * Location (City) Locate me Resume/CV * Drop files here Attach Dropbox Paste Cover Letter Drop files here Attach Dropbox Paste When autocomplete results are available use up and down arrows to review School Select a School Degree Select a Degree Discipline Select a Discipline Start Date End Date + Add Another Education

Keywords: Epic Insurance, New Haven , Customer Care Representative, Other , Melville, Connecticut