Patient Access Representative
Company: Fair Haven Community Health Care
Location: New Haven
Posted on: February 21, 2021
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Job Description:
Fair Haven Community Health Care (FHCHC) is an Equal Opportunity
Employer. FHCHC does not discriminate on the basis of race,
religion, color, sex, gender identity, sexual orientation, age,
non-disqualifying physical or mental disability, national origin,
veteran status or any other basis covered by appropriate law. All
employment is decided on the basis of qualifications, merit, and
business need.For nearly 50 years, we have been a health care
leader in our community focused on providing excellent, affordable
primary care to all patients, regardless of insurance status or
ability to pay. Fair Haven is proud to have a diverse and motivated
team of professionals who are constantly seeking ways to enhance
and improve the health and well-being of all patients.It's an
exciting time for FHCHC. We are growing and looking for great
talent to join us! If you are a passionate, caring professional
interested in improving the health of our community, we'd like to
know more about you.Fair Haven Community Health Care FHCHC is a
forward-thinking, dynamic, and exciting community health center
that provides care for multiple generations at nearly 80,000 office
visits in 14 locations. Overseen by a Board of Directors, the
majority of whom are patients themselves, we are proud to offer a
wide range of primary and specialty care services, as well as
evidence-based patient programs to educate patients in healthy
lifestyle choices. As we grow and are able to bring high-quality
health care to more areas that need access, we continue to put our
patients first in everything we do. The mission of FHCHC is "To
improve the health and social well-being of the communities we
serve through equitable, high quality, patient-centered care that
is culturally responsive."This is a unique and exciting opportunity
as FHCHC is about to double its current pediatric patients by
virtue of a novel collaboration with its local academic health
center. We believe that everyone should have access to high-quality
medical and dental care, regardless of ability to pay.Job
purposeThe Patient Access Front Desk Representative works closely
with patients and clinical professionals while utilizing excellent
customer service skills; multi-tasking while professionally
managing all front desk patient care related functions, provides
interpretation services.Duties And ResponsibilitiesThe Patient
Access Representative demonstrates proficient data entry skills,
supports the billing and collection process by utilizing knowledge
of insurance verification, self-pay collections, collecting
co-pays, at point of service. Maintains confidentiality in a
professional manner, exhibits efforts to maintain and improve job
specific competencies, and perform other duties as assigned.
Typical tasks may include but are not limited to:Epic task:*
Registering patient to meet regulatory requirements; enrolling
patients with My Chart Portal; updating patient information;
printing profiles, scheduling and managing recall lists and
scanning documents into the patient's Electronic Health Record
(EHR) Payment Management:* Opening, balancing and closing daily
cash drawer and posting payments; processing payments with a credit
card machine, including end of day reporting; collecting co-pays,
deductibles and/or co-insurance at point of service; facilitating
payment arrangementsPatient Schedule: * Reviewing schedules daily
to ensure accuracy and filing appointment opportunities; obtaining
medical releases as needed for patient requested forms;
Pre-registering patients via phone or in person* Ensuring all
insurance, demographic, and eligibility information is obtained and
entered into the system in an accurate manner; performing the
insurance verification process and the process for all third party
payers; meeting with patients during the pre-registration process
to discuss financial terms and payment/payment arrangement options;
calculating sliding fee eligibility based on a client income and
entering into the system; documenting the financial counseling
process and maintaining patient insurance and billing demographic
informationQualificationsHigh School diploma, or GED is required.
Minimum of one year job related experience and experience with data
entry is highly preferred. Electronic appointment scheduling and
strong customer service experience with a knowledge of referral or
prior authorization procedures is also preferred. Excellent
interpersonal skills and phone etiquette; strong critical thinking
and problem solving skills and the ability to work as a member of
the team to serve patients is a must. Bi-lingual in English and
Spanish required.Physical Requirements/Work Environment* * Variable
8 hr shifts between 7am-8pm, including weekends as needed* Minimal
physical effort* Must be able to operate computer and telephone
continuously* District travel as necessaryDirect reportsNone.OSHA
Status:Category III-Low Risk PositionGenerally works in an o?ce
environment with no exposure to bloodborne pathogens.Physical
requirements:Physical Demands: Requires walking, bending, sitting,
standing, writing, reading, telephone use, data input into
computer, pulling medical records,Mental Demands: Ability to cope
with continual changing priorities under potentially stressful
conditionsManual Dexterity Required: Ability to use a keyboard,
telephone.American with Disabilities Requirements:External and
internal applicants, as well as position incumbents who become
disabled, must be able to perform the essential job specific
functions (listed within each job specific responsibility) either
unaided or with the assistance of a reasonable accommodation to be
determined by the organization on a case by case basis.Fair Haven
Community Health Care is an Equal Opportunity Employer. FHCHC does
not discriminate on the basis of race, religion, color, sex, gender
identity, sexual orientation, age, non-disqualifying physical or
mental disability, national origin, veteran status or any other
basis covered by appropriate law. All employment is decided on the
basis of qualifications, merit, and business need.Powered by
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Keywords: Fair Haven Community Health Care, New Haven , Patient Access Representative, Other , New Haven, Connecticut
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