Senior Customer Service Representative

Company: Ultimate
Location: New Haven
Posted on: January 15, 2021

Job Description:

Sr. Customer Service Rep./Account ExecutiveOur Client is seeking an organized Customer Service Professional to help support and grow their current client base. This position works with both the Production team and Sales Manger to ensure the highest level of customer support.Responsibilities:* Provide excellent customer services using professional communication skills* Liaison between Sales, Warehouse, and Supply Chain to achieve in fulfilling orders complete and on time* Main point of contact for accounts, providing general support including sales development, order management, and pricing* Obtain all relevant core information* Enter all orders into ERP system* Check availability of required parts and confirm available production slots* Confirm lead times and provide delivery status updates to customers Job Requirements:* 2-5 years' experience in Customer Service* Detail oriented* Organized* Must have a strong phone presence and present professionally We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.SDL2017

Keywords: Ultimate, New Haven , Senior Customer Service Representative, Other , New Haven, Connecticut