Enterprise Account Executive I
Company: Frontier Communication
Location: New Haven
Posted on: January 12, 2021
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Job Description:
OverviewThe Enterprise Account Executive I is the catalyst
behind Frontier Communications' success as an organization. As a
consultative sales professional, the Enterprise Account Executive I
is responsible for protecting and growing revenue performance
within our current Medium Enterprise segment. This is achieved by
managing an assigned base of existing customers as well as
selectively acquire new customers.The Enterprise Account Executive
I is expected to develop credibility in understanding customers and
prospects requirements through a deep understanding of their
business drivers, objectives and challenges, and to propose
solutions to those requirements comprised of Frontier's
comprehensive portfolio of information and communications
technology solutions.For existing assigned customers, the
Enterprise Account Executive I is charged with developing
strategies and tactics to increase customer retention, improve
customer satisfaction, and grow revenue.Role Your role as
an--Enterprise Account Executive I includes:* Retain and grow our
current customer base* Selectively acquire new customers* Manage
and optimize current revenue of existing customer base through
retention activities, new product sales, and strategic technology
migration* Accountable for incremental growth in assigned module(s)
consisting of customers in single or multiple vertical industries*
Manage both pre- and post-sales support resources throughout the
sales cycle to retain and leverage customer relationships, provide
business solutions, and expand existing revenue base* Pre-Sales:
Solutions Sales Specialists and Sales Engineers* Post-Sales:
Project Managers, Engineers, and Customer Service AdvisorWhat makes
a good Enterprise Account Executive I?* Retain and grow customer
base through building strategic partnerships and approaching
opportunities through the customer lens* Influencing others to act
by gaining commitment and agreement on add-on sales solutions*
Ability to articulate client strategies, using industry knowledge
to expand business opportunities* Resourceful and able to overcome
obstacles and barriers to find appropriate sales solutions*
Partners with internal teams to ensure operational efficiencies and
serviceCore Responsibilities* Foster extensive relationships with
existing and new customers within assigned customer module
including C-Level Executives, decision makers, influencers and key
users* Retain current customer base and expand revenue through
cross/up-sell opportunities* Develop new revenue opportunities by
prospecting potential customers* Develop and implement
comprehensive Account Plans for each assigned customer working with
cross-functional partners across Frontier to deliver results*
Improve and maintain current customer satisfaction results through
engagement and responsiveness to regular surveys and feedback*
Partner collaboratively with paired Customer Service Associate to
ensure outstanding customer service and responsiveness* Establish
self as a trusted advisor, providing guidance on strategic
initiatives in the position to instinctively know how to provide
relevant insights* Connect client's business objectives with
Frontier Business solutions and effectively understand and respond
to customer objections* Partner with pre-sales engagement members
to align goals and ensure ongoing refinementRequirements* Good
understanding of the network attributes, complex communication
products, and solutions sought by medium enterprise level
companies* Displays ability to create new demand by proactively
bringing new points of view to target accounts* Can identify and
articulate customer value proposition and links solutions to the
customer strategy* Consistently demonstrate the ability to convert
qualified leads into sales opportunities* Strong presentation
skills* Sales cycle management experience, including Salesforce
proficiency* Associates required, Bachelor's Degree preferred, or
equivalent relevant experience* Minimum of 2-5 years of
business-to-business experience in Medium sized companies with a
proven, documented track record of success* Complex and
Consultative Sales Environment* Selling individual products and
integrated complex communication solutions throughout an
organization* Telecommunications industry experience(s) a plus*
Candidate must possess a valid state driver's license and have a
clean driving record
Keywords: Frontier Communication, New Haven , Enterprise Account Executive I, Other , New Haven, Connecticut
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