Business Associate - NP 15
Company: Yale New Haven Health System
Location: New Haven
Posted on: January 8, 2021
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Job Description:
Overview: To be part of our organization, every employee should
understand and share in the YNHHS Vision, support our Mission, and
live our Values. These values - integrity, patient-centered,
respect, accountability, and compassion - must guide what we do, as
individuals and professionals, every day.Performs a wide range of
secretarial and data entry duties and coordinates a multitude of
office procedures in support of the activities of the patient care
unit. Service Excellence, collaboration, teamwork, technical
expertise, postive impact and problem solving are critical skills
necessary for this position. Additional activities may be required
at the request of the department and/or manager to ensure safe ,
effective and effecient operations of the facility. Patient and
family centered care (PFCC) at YNHH is demonstrated by working with
patients and their families based on the 4 principles of PFCC:
participation, dignity and respect, information sharing, and
collaboration. This includes providing service excellence by
creating a great "First Impression" by demonstrating exemplary
customer service skills for all customer groups including patients,
families/friends, physicians, staff and department personnel.
Adheres to the "I Am YNHH" service excellence pledge and promotes a
positive work environment. If working within the Centralized
Staffing Department, operating in the Observation Associate role is
required on an as needed basis.EEO/AA/Disability/Veteran
Responsibilities:1. Service Excellence - Creates a great "First
Impression" by demonstrating exemplary customer service skills for
all customer groups including patients, families/friends,
physicians, staff and support department personnel. Adheres to the
"I Am YNHH" service excellence pledge.1.1 Interacts with patients,
families/friends, physicians and staff, in a helpful, courteous,
pleasant and professional manner at all times, including while
using the intercom.2. Collaboration and Teamwork - Assures that
information is communicated in a timely, sensitive and effective
way; follows through on responses as appropriate.2.1 Demonstrates
sensitivity to the varying needs and communication styles of our
culturally diverse patients, families and staff.3. Technical
Expertise - Proficient skill on all computer applications and
telecommunication systems. Maintains all medical records and other
materials related to medical status and patient care. Observes
strict confidentiality within HIPAA regulations.3.1 Receives,
distributes, processes, files and maintains all patients' medical
records and other documents relating to medical status and patient
care maintaining strict confidentiality at all times.4. Positive
Impact on Practice/Problem Solving - Exhibits behaviors
demonstrating responsibility for creating a positive work
environment. Recommend reasonable solutions to address problems.4.1
Ensure environment is always regulatory ready, regulatory
compliant, including maintaining a clean and organized work area.5.
If working in the Observation Associate role through the
Centralized Staffing department:5.1 Ensures the patient's safety
and dignity during asigned shift.Qualifications:EDUCATIONMinuimum
High School Diploma or equivalent GED is required.EXPERIENCETwo (2)
to Three (3) years administrative clerical experience preferably in
a patient care environment. Prior computer usage strongly
preferred.LICENSUREn/aSPECIAL SKILLSPossess the ability to maintain
composure in stressful situations. Demonstrate a caring, positive
attitude towards patients and families. Excellent communications,
interpersonal, and organizational skills. Ability to read computer
screens, forms and other documents and follow written and oral
instructions. Ability to write clearly and legibly. Ability to make
mathematical computations. Competent in keyboarding skills. Ability
to work in a fast -paced, changing environment. Ability to respond
to unpredictable, changing situations and needs (including clinical
crises on the unit and otherwise stressful situations and
interactions) with sound judgment and excellent customer relations
skills.PHYSICAL DEMANDAbility to lift a minimum of 40 pounds.
Consistent use of body mechanics. Work involves sitting in a chair
for long periods of time, stands and walks through department or
facility as required.
Keywords: Yale New Haven Health System, New Haven , Business Associate - NP 15, Other , New Haven, Connecticut
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