Patient Care Associate
Company: Yale New Haven Health
Location: New Haven
Posted on: November 21, 2020
To be part of our organization, every employee should understand
and share in the YNHHS Vision, support our Mission, and live our
Values. These values - integrity, patient-centered, respect,
accountability, and compassion - must guide what we do, as
individuals and professionals, every day.
Under the supervision of the Patient Services Manager and the
direction of the Clinical Nurse, performs specific duties that
support patient care. These duties include direct and indirect
patient care activities which are essential to providing
comprehensive care to patients. Patient and family centered care
(PFCC) at YNHH is demonstrated by working with patients and their
families based on the 4 principles of PFCC: participation, dignity
and respect, information sharing, and collaboration. This includes
providing service excellence by creating a great \\"First
Impression\\" by demonstrating exemplary customer service skills
for all customer groups including patients, families/friends,
physicians, staff and support department personnel. Adheres to the
\\"I Am YNHH\\" service excellence pledge and promotes a positive
* 1. Under the direction of the Clinical Nurse, engages in selected
tasks and activities as directed to obtain and report information
to assist the nurse in the assessment, planning and evaluation of
patient needs, treatment and response to treatment.
* 1.1 Obtains and records vital signs as delegated by the RN
* 2. Under the direction of the Clinical Nurse, performs technical
duties and selected treatments, procedures and activities which
contribute to safe and efficient delivery of patient care.
* 2.1 Obtains a 12-lead ECG and continuous Lead II with correct
patient information entered.
* 3. Effectively assists in the care of patients with consideration
for the safety of key populations as appropriate.
* 3.1 Collaborates with members of the multidisciplinary team
offering suggestions on addressing patient/family needs, taking
into account cultural and/or individual diversity and demonstrates
sensitivity to these aspects of care delivery.
* 4. Effectively and professionally communicates and interacts with
patients, families, and staff.
* 4.1 Covers the Business Associate (BA ) desk in the absence of
the BA under the direction of the PSM or designee.
A minimum of a high school diploma or GED; and CNA or other
educational equivalent, i.e. Medical Assistant, Phlebotomy
Technician, Student Nurse who has completed one semester of
clinical experience. Additional experience preferred will be
specified depending on placement.
Either (A) Two (2) years relevant direct patient care experience as
dictated by placement. or (B) Education as stated above. All
candidates must successfully complete the Patient Care Associate
Competency Based Training and Practicum and unit specific
competencies, including age-specific competencies.
Demonstrated ability to communicate effectively with patient,
families, peers, and supervisor. Must display the ability to
prioritize and adjust work plans based on the needs of the patient,
the unit, and the patient care team. Must display the ability to
accept direction and work as a member of a unified team. CPR
Able to lift a minimum of 40 pounds. Ability to perform tasks of
physical endurance and dexterity as required by placement.
Consistent use of proper body mechanics.
Keywords: Yale New Haven Health, New Haven , Patient Care Associate, Other , New Haven, Connecticut
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